US Risk & Line Control Officer- Issuer Services

Job description

· An Operational risk role functionally accountable to the Issuer Services Operations Head of Line Control based in the UK.
· The role is tasked with leading the US Issuer Services Line Control agenda which is a risk and control function within Operations that is primarily responsible for improving and strengthening the overall business's control environment. Operations Line Control is a global function that works closely with a network of markets and city sites Operations, Change, Product and Client Management in ensuring that our risks are being managed within risk appetite, and provides ongoing assurance as to the adequacy and operation of key controls. The function ensures adherence to internal control policies, develops and delivers communications, learning and education initiatives that deepen control culture, raises awareness of risks and promulgates control best practices.
Impact on Business
· Subject matter expert in Operational Risk and Control
· A key focus area is oversight and management of ISV Operations role and responsibilities relating to the Balance Sheet Substantiation process.
· Detailed product knowledge including associated post trade operational processes
· Develop and maintain effective governance mechanisms for risk and control management within the business
· Maintain HSBC Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
· Performing Continuous Control Monitoring on behalf of US Issuer Services Operations (maybe performed offshore as well as onshore) to provide assurance on the design and operating effectiveness of key controls.
· Professionally representing Issuer Services risk and control across the business through proactive key stakeholder engagement at all level of the organization
Customers / Stakeholders
· Local Operations within US and City Offices supporting the US
· Regional Line Control Managers where they exist
· HSS CCO
· Client Management
· Change & Business Management
· Product
· Audit
· Operational Risk
· Operations design and Improvement
Leadership & Teamwork
· Ability to positively influence and effectively communicate with US stakeholders across the business
· Ability to multi task, manage disparate stakeholders, build consensus, and implement effective business solutions on a global basis
· Actively promotes a positive control culture across the organization
· A committed team player, committed to coaching individuals within the team and supporting them to achieve their own personal development plans where appropriate
· Project management experience with the ability to lead working groups and project teams

Operational Effectiveness & Control

· Partner with business management to continually improve our operational risk control processes and mitigate risks in our business operating models
· Focused on delivering results, positively challenges the status quo, seeks improvement and is resilient in meeting targets
· Ability to work autonomously
· Manage relationships and coordinate / leverage other teams outside of Issuer Services Operations such as HSS CCO, Finance, Operational Risk and Internal and external Audit
· Participate in the development of relevant policies and control best practices
· Participate in HSS-wide reviews and control assessments
· Provide guidance on the development of relevant policies and control best practices using specialist product knowledge
Major Challenges
· The role requires collaboration with colleagues across the Issuer Services network (including the City Site locations in India and Malaysia) and with espective HSS support functions. This requires strong influencing and ability to work across cultures and native language. Due to ongoing change in the organization, competitive market and changing technology there will continue to be high demands on the operational teams to support change and to drive efficiency improvements, reduce operational risk and make incremental improvements in the way clients experience our services.
Role Context
· The role will require an ability to react to business changes in a time of growth and business expansion
Role Dimensions
· HSS provides Issuer Services across 12 markets and 2 city sites, c 500 staff. This role will be focused on the US ISV business.
Management of Risk
· The jobholder will ensure the fair treatment of our customers is at the heart of everything we do with the application of good conduct, both personally and as an organisation. This will be achieved by consistently displaying the behaviours required to support HSBC Global Standards, appropriate financial crime risk management and fair and transparent conduct to ensure orderly markets and HSBC apply the letter and spirit of law.
· The jobholder will continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
Observation of Internal Controls
· The jobholder will adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

Desired profile

Qualifications :

·  Analytical and detail orientated.
·  Proven skills and knowledge of post trade operations functions / working knowledge of Issuer Services as a product and/or operational risk awareness for either/both Corporate Trust and Loan Agency.
·  Solid process, risk and people management skills.
·  Strong Risk and Control capability
·  Appropriate personality, character and gravitas will be key.
·  Strong written and verbal communication skills with the ability to communicate complex issues succinctly and clearly
·  Strong delivery focus is essential. The role requires a proactive and articulate individual, comfortable with dealing with senior management and able to distil key messages and tailor output to the audience EEO/AA/Minorities/Women/Disability/Veterans