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Offers “HSBC”

Expires soon HSBC

International Mortgage Arranger

  • JERSEY
  • IT development

Job description



International Mortgage Arranger
Some careers shine brighter than others.


If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of International Mortgage Hub Manager

HSBC CIIOM offers a mortgage proposition to support international customers purchase property, with the proposition being key in attracting new customers to HSBC Expat to grow our strategically important business. By identifying the most appropriate solution for our customers the International Mortgage Hub Manager supports customers to secure a mortgage offer from HSBC Expat or other parts of HSBC Group.

As a key contributor to the overall mortgage and new customer acquisition plans for the Channel Islands & Isle of Man business, individuals performing consistently will enjoy high visibility within the wider Premier business providing fantastic opportunities to develop their careers.

In this role, you will:
· Through proactive business development build relationships across HSBC Group to increase referrals into and out of HSBC CIIOM
· Proactively drive mortgage sales performance to ensure HSBC CIIOM exceeds sales plan.
· Coach performance improvement of HSBC teams to identify more customer opportunities and refer quality leads to yourself and others
·
Personally conduct new (often complex), mortgage appointments with international expat clients, conducting full credit assessments with limited system support by manually assessing their affordability from their worldwide banking relationships and income streams before recommending to credit managers for formal approval.

· Provide ongoing oversight to ensure the customer then successfully completes their journey.
· Identify additional products and services that may benefit customers, referring to specialists as appropriate.
· Proactively drive mortgage sales performance to ensure HSBC CIIOM exceeds sales plan.
· Develop relationships across HSBC Group to increase referrals into and out of HSBC CIIOM
· Coach performance improvement of HSBC teams to identify more customer opportunities and refer quality leads to yourself and others

Ideal candidate profile



Qualifications :

To be successful in this role you should meet the following requirements:
· Track record of high performance working in the Mortgage environment: Prior experience in arranging and assessing customer mortgage applications is highly desirable. It is desirable that candidates have relevant mortgage qualifications to provide a highly professional service to customers.
· Customer Service: Proven experience of managing multiple customers at the same time through an end to end journey whilst maintaining excellent customer service.
· Leadership and Coaching: To be successful the role holder will be experienced in coaching to allow them to support Relationship Managers to identify potential opportunities for referral to themselves.
· Ability to Adapt to Regular Change: The HSBC Expat mortgage proposition is relatively new and is regularly enhancing its proposition. Successful candidates are expected to be flexible and support regular improvements to the proposition.
· Identifying Customer Needs: Customers seeking an international mortgage may also benefit from wider services that HSBC CIIOM can support them with. The successful candidate should have proven experience identifying these needs and successfully referring customers to specialists to meet these customer needs.
For further details and application information please click “Apply”

You'll achieve more when you join HSBC.
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.
We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.