Offers “HSBC”

Expires soon HSBC

Infra Telecom Services/IT Infrastructure Delivery

  • Internship
  • Hyderabad (Medak)

Job description



Role Purpose

To work as part of a Team providing a ‘Front Door' / project engagement/initiation function for customers (Business and other IT teams) requiring the Teams services i.e. Voice and Data Networks.

Primary responsibilities are:

· Provide a single Front Door process for the Telecommunication Services Team;

· Acceptance, logging, analysis and response to requests for Telecommunication Services resources;

· Engaging the appropriate Telecommunication Services Teams for support, input and awareness;

· Reviewing Teams availability to do the work based on an order book;

· Support for possible prioritization discussions;

· Awareness of impacts on other non-Telecommunication Services Teams;

· Providing a consultancy role to the Business and other IT Teams;

· Ensuring that once a piece of work has been agreed / approved that:

o Telecommunication Services team members are allocated to the project and Clarity set-up (if appropriate);

o Requirements are clearly defined, roles, responsibilities, timescales, costs, assumptions are agreed. These points will be discussed / recorded in an email or as part of a project kick-off meeting (where Minutes will be issued);

o A Project Coordinator is allocated to oversee the project;

o A Project Progress Report is set-up and distributed regularly (if appropriate).

· Project coordination of the Telecoms elements of appropriate projects (on a need basis). This will involve ensuring that agreed Telecoms tasks are performed in a timely manner during project delivery. The coordinator will be the point of contact for the overall project manager and deal with any telecoms related issues and challenges.

Principle Accountabilities: Key activities and decision making areas

Typical Targets and Measures

Impact on the Business

· Harness, maintain and develop good, clear communications and relationships as appropriate with customers, suppliers and colleagues at every level.

· Requirements gathering. Understanding, guidance and high level analysis of requirements, querying where required.

· Ensure that work adheres to Group and local standards. Inappropriate solutions not considered.

· Good relationships fostered resulting in requirements being gathered to appropriate level.

· Information available to analyse with technical teams, systems meet business requirements.

· Systems implemented adhere to Group and local standards.

Customers & Stakeholders

· To review and provide appropriate support to project initiation enquiries received into the Team.

· To understand impacted Teams both within and outside of Telecommunication Services. Guide customers in how they engage with ‘other' Teams.

· To provide project costs, schedule in a clear manner to the customer.

· To deal with prioritisation situations where projects are competing for the Teams resources.

· Ensure that requests are dealt with in a professional and efficient manner.

· Good customer service and to ensure that all appropriate Teams are engaged in a timely manner.

· To allow customers to make an informed decision on whether to progress with a piece of work.

· RMs engaged.

Leadership & Teamwork

· To work closely with Team colleagues to manage the challenges of the Front Door Team and also whilst running with new project requests (understand requirements, challenges, costs, schedule).

· Where appropriate work as part of a distributed Team.

· Provide expert consultancy to both junior and senior management levels.

· An efficient Front Door function is provided for internal and external customers. Projects are handed to the technology Teams in a ‘fit' state with all key requirements understood and agreed.

· The front door process is not affected when working as part of a distributed Team.

· Guidance provided with supporting evidence that has been understood and acted upon.

Operational Effectiveness & Control

· Ensure compliance with all relevant internal instructions (FIMs, GSMs, circulars) and external regulatory requirements, including the management of operational risk and adherence to the Group's standards of ethical behaviour.

· Ensure that Project Management and project documentation follow(s) appropriate guidelines.

· Ensure all documentation adheres to Information Classification guidelines.

· By adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

· Project Management and any associated documentation adheres to appropriate guidelines, traceable by any audit process.

· All information is classified at the appropriate level.

Major Challenges

To undertake role dimensions alongside objectives set.

Role Context ( The environment and operating conditions of the role including the extent of guidance and authority ):

The job holder:

· is located within Telecommunication Services, ITID.

· will interface with colleagues within their immediate team, other ITID colleagues and business areas, dependent on the project. All Teams are Globally located so will have to work with time zone and language challenges and support an increasing demand as full globalisation of Telecommunication Services accelerates.

· will work on projects with Region and Global impacts.

· will undertake those activities assigned by their Manager exercising some autonomy in their delivery, but working within specified boundaries.

· will be proactive in terms of new work coming into the Team;

· may make design decisions in liaison with customer requirements but should refer any key design decisions upwards to ensure compliance with local/group standards.

· will have no budgetary responsibilities;

· May be assigned Telecoms project coordination responsibilities for appropriate projects;

· will take full part in driving the transition to effective working practices through JIRA/Confluence.

Management of Risk (Operational Risk / FIM requirements)

The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.

The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.

Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.

Observation of Internal Controls (Compliance Policy / FIM requirements)

The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply.

This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Role Dimensions

Overall

· Develop a good level of understanding of the appropriate business and IT systems of the Group and their associated IT development requirements;

· Work as part of a Globally distributed Team, cope with time-zones, language challenges and support an increasing demand as full globalisation accelerates;

· Register new requests as appropriate;

· Drive the transition to effective working practices through JIRA/Confluence;

· Use analysis skills to gather requirements to an appropriate level from customers;

· Use communication skills to liaise with the Business and Team members to review requirements, shape the approach, understand impacted teams / tasks (internal and external), effort, costs and schedule;

· Use communication skills to provide customers with a summary of the above so that they have all the appropriate facts and can make an informed decision on whether to proceed;

· Actively use the Team's resource plans so that we can make an informed decision on whether the work can be supported in required timescales. Keep the resource plan up to date;

· Actively manage prioritisation situations;

· Provide consultative support to customers;

· Report progress as required and advise problems in good time;

· Use in depth experience to develop junior staff (if appropriate);

· Provide project coordination for appropriate key Telecoms deliverables during project delivery (if appropriate);

· Undertake additional tasks as directed by line manager.

People Management

· No people management responsibilities initially.

Knowledge & Experience / Qualifications

Qualifications

· Typically educated to Degree level or equivalent.

Experience

· Good working experience in an IT development or operations role.

· Proven technical expertise in an IT role desirable but not essential.

· Demonstrated ability in appropriate systems development skills.

· A good knowledge of analysis, group standards and system methodologies.

· Evidence of working with a distributed team.

· Self-sufficient and advises other staff.

Skills

· A good working knowledge of the project lifecycle.

· Good communication and interpersonal skills, including the ability to explain complex IT issues to non-technical people in the business and conversely a business requirement to technical colleagues.

· A good level of technical expertise appropriate to their role.

· Good commercial orientation, appreciating the business usage of systems developed.

· Find logical solutions to problems and manage to resolution.

· Ability to prioritise work to successfully deliver service to agreed levels in a diverse and constantly changing technical environment against competing demands;

· Project management / coordination.

Training Completed

· The Analyst/Developer will have a detailed knowledge of:

o Systems/business analysis.

o Structured Project Methodology.

o IT Security Awareness.

o Quality Control Awareness.

o Good Business understanding.

o Presentation and negotiation skills.

o Team Building and Leadership.

o Distributed Team Working.

Desired profile



Qualifications :

any Graduate

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