Infra Telecom Services/IT Infrastructure Delivery

Job description

Local Job Requirements (This could include; Job Dimensions, Job Context & Major Challenges)

Job Dimensions

· DNS, DHCP & IP Address Management, Services, Infrastructure & Delivery Pod has 10 staff, comprising functions of Engineers, Development, Project Deployment, Planning & Support

· The pod processes 100s of DDI requests on a monthly bases to facilitate requirements from multiple technology and business teams including automated deployments ensuring integrity and safeness throughout.

· Supporting and maintaining full functionality of equipment and applications provided by the DDI function.

· Define and lead implementation of priority work-streams across the Global DDI technology space.

Job Context

· Flexibility and adaptability – this job will have constantly changing priorities and tasks that are unpredictable, wide ranging, complex, and time sensitive

· Attention to product quality and the highest level of service provision

· Staying abreast of external developments in the general area of DNS, DHCP & IP Address Management, Services, Infrastructure & Delivery POD, global regulation and competitor activity. Proactive identification of issues and initiation of structured discussions with the key stakeholders, maintaining alignment to deliver against the ITID strategy and goals

· Put the customer first – ensure our internal and external customers are always considered in all decisions made

Skills / Experience

· Experience of working in an agile infrastructure development team

· Strong interpersonal skills – good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients (business, development, compliance, etc.)

· Proven ability to articulate complex issues concisely, suitable for all levels across the HSBC group. Gravitas and ability to interact with and coach senior executives

· Knowledge of DDI technologies, experience managing and maintaining F5/GTM/QIP/ Infoblox / efficient IP infrastructures.

· Experience of software delivery lifecycle and engineering tools such as Ansible, Python and GitHub

· Experience of associated technology areas: including internal Private Cloud and external Cloud intergations .

· Knowledge of Lean Sigma practices

· Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes

· Needs to be resourceful and demonstrate innovation

· Commercially astute, ability to balance and assess risk vs. reward, maximising cost effectiveness and profitability for functions and/or business lines

· Respectful of different cultures, working with colleagues from across all the globe

· Minimum Intermediate English required

Desired profile

Qualifications :

Any Graduate