HSBC Bank Oman SAOG- Investigator, External Investigative Reporting
Internship Muscat, عُمان
Job description
Omani and GCC Nationals Only will be considered for this role
Role Purpose
Responsible for conducting investigations concerning accounts/ transactions of an anomalous nature and, where necessary, escalating such cases in accordance with the External Investigative Reporting (Investigative Reporting) Procedures.
Principal Accountabilities: Key activities and decision making areas
Impact on the Business
· Responsible for conducting effective and timely investigation into assigned cases in accordance with agreed standard reporting requirements and service level agreements. These cases will include:
· Anomalous activity reports from various parts of the bank as well as other HSBC entities as applicable, including other business lines and functions.
· Investigating and reporting against production orders
· Escalated cases from Transaction Monitoring systems
· On receipt of a referral, conduct a review, in line with the instructions, in order to identify potential financial crime related issues, or mitigation of any financial crime risks.
· Responsible for writing a high quality investigative narrative (Investigation Report) and to record the case history, with supporting findings, in the case management system.
· At any time during an investigation, at the first reliable indication of financial crime risk, the case should be escalated to the Money Laundering Reporting Officer (MLRO) for consideration of reporting
· At the end of each investigation, post review recommendations should be made which may include referral to the MLRO as to whether a Suspicious Activity Report (SAR) should be filed or not.
· Escalate investigations to appropriate Financial Crime Threat Mitigation (FCTM) functions for co-ordination and further review as required (Sanctions, Anti-Bribery & Corruption (ABC)
· Interact with relevant stakeholders, including complex and major investigations, and Customer Selection Secretariat (CSEM) to manage financial crime risk.
· Manage Oracle Watchlist Screening (OWS) referrals in line with name screening and investigative reporting instructions
· Assess quality of Know Your Customer (KYC) information and processes as part of investigation, and where appropriate, refer for action any issues to appropriate function
· Provide feedback on completed investigations to Senior Management and where appropriate and other internal stakeholders for risk management
· Ensure appropriate pro-active use of media reports and relevant websites to gather intelligence and identify customers of HSBC involved in crime/Money Laundering (ML)/terrorism.
· Produce a high quality case file including a comprehensive narrative and recommendation as to whether or not a SAR is raised with onward disclosure to the relevant authorities in accordance with procedural standards.
· Process a proportionate number of investigations to the agreed procedural standards required and within agreed service level agreements.
· Ensure appropriate consideration given to each case as to content and quality of content/narrative.
· Determine whether the case warrants escalation to other FCTM functions taking care to evaluate appropriately against relevant escalation criteria
Customers / Stakeholders
· Deal with enquiries from colleagues of other HSBC business areas in a professional, responsive manner, giving them appropriate guidance, referring to management where necessary.
· Deal with external enquiries if required, in a professional manner, providing them with appropriate information, referring to management where necessary.
· Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Leadership and Teamwork
· Ensure compliance with Regulatory and Bank Policy and Principles. Maintain records, update case histories and liaise with branches/regions in relation to the review of customer's subject to one or more validated Anomalous Activity Reports.
· Working closely with the Manager, External Investigative Reporting to develop personal capability.
· Work effectively and professionally with colleagues across FCTM and the organization, and in particular with the businesses.
Desired profile
Qualifications :
Knowledge and Experience / Qualifications
Essential
·
Educated to degree level in banking, finance, or accountancy
Desirable
·
Universal banking experience across Retail, Commercial and Banking and Markets
·
Money Laundering investigations experience including understanding transaction monitoring scenarios
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Familiarity and experience with transaction monitoring and associated case management systems (i.e. Universal Case Management (UCM)).
·
Experience with core customer data management systems (i.e. HSBC Universal Banking (HUB) system).
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Experience of identifying activity indicative of Money Laundering (ML) or Terrorist Financing (TF) risk.
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Experience in undertaking investigations/analysis into customer activity with the ability to draw inferences from noted behaviour, including transactional profile, against expectation established from Customer Due Diligence (CDD) data.
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Experience in writing reports to identify ML/TF risk and/or SAR reporting
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Proven high quality spoken and written communication skills with the ability to draft reports and communicate conclusions effectively, in a clear, concise and professional manner
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Consistently achieve personal objectives set and take action to improve own performance
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Prior regulatory or law enforcement investigations experience is advantageous
·
ACAMS or International Compliance Association (ICA) certificate/diploma, or equivalent qualifications.