Fixed Income Support Analyst

Job description

HSBC Global Services Canada Limited (HGCA), is a subsidiary of HSBC Global Services Limited, owned by HSBC Holdings plc. HGCA provides operational services to countries across the HSBC Group which is the largest and leading international bank in the Canada.
Linked by advanced technology, HSBC serves customers worldwide through an international network of around 3,800 offices in 66 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa.
We help companies and individuals across Canada to manage their finances through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management.
It's this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures.

About Global Banking & Markets, IT

Global Banking and Markets (GBM) provides financial services and products to corporates, governments and institutions worldwide, building partnerships with them to help them achieve consistent, long-term performance. We use the strength of HSBC's international network to connect emerging and mature markets, covering key growth areas. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales, and transaction banking.

The Global Banking and Markets Technology team is dedicated to supporting Global Banking and Markets by working in partnership with business leaders who rely on us for delivering innovative, robust, stable platforms to enable their investment and financial solutions for clients. Join Global Banking and Markets Technology and be part of the global connectivity, collaboration and team that spans across 20 countries. The total number of successful production releases surpass some of the biggest blue chip tech companies. Canada is a key location in Global Banking and Markets Technology's global growth strategy and is receiving global attention for its deliveries.

Key Objectives for Fixed Income Support Analyst:


As a member of the Global Calypso Application team in Toronto, you thrive to provide excellent support, offer business analysis and development for the EM and Credit business.

You focus on solving daily issues, improving the stability and optimizing the Production Environment.

You actively participate to the development of the application.

You are following the HSBC and Fixed Income IT protocols and standards.

You report to the Local Head of Fixed Income and globally to the Head of the Application.

You provide Level 1&2 support within a global organization located in India, London, New York

You provide business analysis and Level 3 support as possible as you grow in expertise.

You will work on the following applications :
· Global Calypso
· Others
Principle Accountabilities:

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Support the applications, intraday and overnight perimeters.

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Provide first and second level support on user requests

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Follow all the guidelines and procedure within Production Support

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Improve the environment by correcting failures, automating and optimizing

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Respond to potential problems by following the technical bibles, in order to ensure the best quality of service at all times.

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Enrich monitoring tools recommended by the Group. (Geneos )

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Contribute to the technical bibles for each application.

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Implement changes after considering their impact and thinking of the best way to deliver them.

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Track incidents by using a global logging system, and own these incidents until closed.

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Assist developers with their queries

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Automate routine procedures

·
Work on ever-greening and service sustainability projects

Desired profile

Qualifications :

Knowledge & Experience / Qualifications:
·  5+ years' experience supporting a complex system
·  You are familiar with BMC Control M
·  You can stand in front of developers to act as the door keeper of production
·  You are a multi tasker and you can work under great pressure.
·  You don't need documentation to create an sql query
·  You are at ease talking to FO, MO, BO users
·  Knowledge of Devops and Agile tools & techniques
·  Other Fixed Income application knowledge is a plus
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As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC Canada is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.