Enterprise Architecture/Architecture IT

Job description

Role Title: Ways of Working Adoption Lead

Business Context

HSBC Technology have been on a journey to transform technology in financial services, using the latest digital tools and methodologies to make our customers' banking experience simpler, better, faster and more secure. Transforming our ways of working has been pivotal to this; changing the way we think about, design and bring new ideas to life for our customers.

Practices were established to manage professional disciplines across the Technology function. The Architecture & Design Practice brings together 1,200+ architects from across the organisation into a coherent community regardless of reporting lines and hierarchy.

To manage the Architecture and Design discipline the Practice will:

· Foster Community and Collaboration across the architects; develop a professional network who share best practice and experience to build skills and expertise.

· Own the definition and adoption of Career and Talent Management Frameworks across the Practice, in line with HR, including performance management and pay and reward.

· Define, implement and monitor Process, Methods and Controls that are consistently adopted across the Practice and adhere to broader risk and control frameworks.

· Publish and publicise Patterns and Standards to be used across the enterprise which drive standardisation and reusability of technology implementations.

· Implement Tools and Techniques which promote consistent ways of working and reusability of assets across the Practice. Manage vendor relationships associated with Practice capabilities.

Diversity and Inclusion commitment

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation are welcomed. We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

Role Purpose

Ways of Working within the Architecture & Design Practice encompasses Architecture Methods & Tools, Architecture Governance and Architecture Controls. The Ways of Working Adoption Lead is a visible advocate of our ways of working and will drive their consistent adoption across the Practice. Fulfilling a ‘voice of the customer' role they will be pivotal in defining product backlogs to constantly evolve and mature our Ways of Working. Key deliverables include:

· Develop an expert level of understanding of the Architecture Ways of Working and their associated value to the Architecture & Design Practice.

· Create and deliver initiatives that increase awareness of our Ways of Working across the Practice and provide training solutions to enable effective adoption.

· Design and implement a solution for Architects from across the Practice to obtain support and guidance when they are faced with Ways of Working adoption challenges.

· Act as a ‘voice of the customer' to feedback adoption challenges into Product Owners and their product backlog to support the continual evolution and maturity of the Architecture Ways of Working.

· Design and implement action-orientated metrics to measure the effectiveness of our ways of working adoption across the Architecture & Design Practice.

· Consult with the Chief Architects and their representatives to generate and implement action plans to improve adoption effectiveness in their respective areas.

· Build strong communities of practice applicable to our Ways of Working who are advocates within their respective areas.

Major Challenges

The Architecture and Design Practice is one of a limited number of functions whose scope extends across the breadth of HSBC including all GB's, GF's and Regions. The Ways of Working Adoption Lead will be operating across this matrix and geographical boundaries and is likely to obtain conflicting needs and demands from across the Practice. It will be necessary to conduct effective prioritisation based on value for the Practice and be flexible and adaptable to changing priorities.

The prominence of the Architecture & Design Practice has increased significantly throughout 2019 with significant demand being placed on the team to increase the maturity of the Practice. It will be necessary to create a sense of urgency, pace and collaboration with colleagues to execute the key deliverables and ensure foundational components of the Practice are established and evolved to a high standard.

Knowledge & Experience

Knowledge areas:

· Technology Architecture & Design professional discipline and associated tools, methods and frameworks (required)

· Software / System Development Life Cycle and associated tools and methods (required)

· Agile methodology and DevOps ways of working (inc. DevOps tooling) (required)

· Familiarity with financial services organisations and more specifically HSBC's structures, values, behaviours, processes and objectives (desirable)

Organisational Experience:

· Working within a large, complex and geographically dispersed organisation with multi-disciplinary and multi-cultural diverse work environments

· Building high-performing functions fostering diversity and strong team-orientated ways of working

· Evidence of strategic leadership and management balancing personal and authentic leadership style which educates, inspires, and motivates teams and fosters community amongst disparate practice members

· Demonstrated strong resilience and tenacity to deliver the right outcomes for HSBC

· Demonstrated ability to work in line with HSBC standards including acting with integrity and ethically

· Proven experience in the Financial Services industry with an understanding of industry trends, competitive pressures, product and service offerings and organisational operating models (desirable).

Leadership & Teamwork Experience:

· Embracing Change & Innovation - A track record of delivering change which improves business effectiveness in sustainable ways.

· Achieving Excellence - Set and achieved challenging short, medium and long term goals which exceeded the standards in their field.

· Leading Self & Others – A flexible and adaptable management style with experience of developing yourself and others.

· Communicating and Influencing – Excellent written and spoken communication skills; an ability to communicate with impact across geographies and cultures, ensuring complex information is articulated in a meaningful way to wide and varied audiences.

· Building Trusting Relationships - Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same.

· Making the Right Business Decisions – Results-orientated with a track record of making complex business decisions with authority, even in times of ambiguity, considering the potential long term risks and implications.

· Managing Customer Relationships – Experience of building and managing complex relationships with significant customers.

Desired profile

Qualifications :

Role Title: Ways of Working Adoption Lead

Business Context

HSBC Technology have been on a journey to transform technology in financial services, using the latest digital tools and methodologies to make our customers' banking experience simpler, better, faster and more secure. Transforming our ways of working has been pivotal to this; changing the way we think about, design and bring new ideas to life for our customers.

Practices were established to manage professional disciplines across the Technology function. The Architecture & Design Practice brings together 1,200+ architects from across the organisation into a coherent community regardless of reporting lines and hierarchy.

To manage the Architecture and Design discipline the Practice will:

· Foster Community and Collaboration across the architects; develop a professional network who share best practice and experience to build skills and expertise.

· Own the definition and adoption of Career and Talent Management Frameworks across the Practice, in line with HR, including performance management and pay and reward.

· Define, implement and monitor Process, Methods and Controls that are consistently adopted across the Practice and adhere to broader risk and control frameworks.

· Publish and publicise Patterns and Standards to be used across the enterprise which drive standardisation and reusability of technology implementations.

· Implement Tools and Techniques which promote consistent ways of working and reusability of assets across the Practice. Manage vendor relationships associated with Practice capabilities.

Diversity and Inclusion commitment

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation are welcomed. We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

Role Purpose

Ways of Working within the Architecture & Design Practice encompasses Architecture Methods & Tools, Architecture Governance and Architecture Controls. The Ways of Working Adoption Lead is a visible advocate of our ways of working and will drive their consistent adoption across the Practice. Fulfilling a ‘voice of the customer' role they will be pivotal in defining product backlogs to constantly evolve and mature our Ways of Working. Key deliverables include:

· Develop an expert level of understanding of the Architecture Ways of Working and their associated value to the Architecture & Design Practice.

· Create and deliver initiatives that increase awareness of our Ways of Working across the Practice and provide training solutions to enable effective adoption.

· Design and implement a solution for Architects from across the Practice to obtain support and guidance when they are faced with Ways of Working adoption challenges.

· Act as a ‘voice of the customer' to feedback adoption challenges into Product Owners and their product backlog to support the continual evolution and maturity of the Architecture Ways of Working.

· Design and implement action-orientated metrics to measure the effectiveness of our ways of working adoption across the Architecture & Design Practice.

· Consult with the Chief Architects and their representatives to generate and implement action plans to improve adoption effectiveness in their respective areas.

· Build strong communities of practice applicable to our Ways of Working who are advocates within their respective areas.

Major Challenges

The Architecture and Design Practice is one of a limited number of functions whose scope extends across the breadth of HSBC including all GB's, GF's and Regions. The Ways of Working Adoption Lead will be operating across this matrix and geographical boundaries and is likely to obtain conflicting needs and demands from across the Practice. It will be necessary to conduct effective prioritisation based on value for the Practice and be flexible and adaptable to changing priorities.

The prominence of the Architecture & Design Practice has increased significantly throughout 2019 with significant demand being placed on the team to increase the maturity of the Practice. It will be necessary to create a sense of urgency, pace and collaboration with colleagues to execute the key deliverables and ensure foundational components of the Practice are established and evolved to a high standard.

Knowledge & Experience

Knowledge areas:

· Technology Architecture & Design professional discipline and associated tools, methods and frameworks (required)

· Software / System Development Life Cycle and associated tools and methods (required)

· Agile methodology and DevOps ways of working (inc. DevOps tooling) (required)

· Familiarity with financial services organisations and more specifically HSBC's structures, values, behaviours, processes and objectives (desirable)

Organisational Experience:

· Working within a large, complex and geographically dispersed organisation with multi-disciplinary and multi-cultural diverse work environments

· Building high-performing functions fostering diversity and strong team-orientated ways of working

· Evidence of strategic leadership and management balancing personal and authentic leadership style which educates, inspires, and motivates teams and fosters community amongst disparate practice members

· Demonstrated strong resilience and tenacity to deliver the right outcomes for HSBC

· Demonstrated ability to work in line with HSBC standards including acting with integrity and ethically

· Proven experience in the Financial Services industry with an understanding of industry trends, competitive pressures, product and service offerings and organisational operating models (desirable).

Leadership & Teamwork Experience:

· Embracing Change & Innovation - A track record of delivering change which improves business effectiveness in sustainable ways.

· Achieving Excellence - Set and achieved challenging short, medium and long term goals which exceeded the standards in their field.

· Leading Self & Others – A flexible and adaptable management style with experience of developing yourself and others.

· Communicating and Influencing – Excellent written and spoken communication skills; an ability to communicate with impact across geographies and cultures, ensuring complex information is articulated in a meaningful way to wide and varied audiences.

· Building Trusting Relationships - Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same.

· Making the Right Business Decisions – Results-orientated with a track record of making complex business decisions with authority, even in times of ambiguity, considering the potential long term risks and implications.

· Managing Customer Relationships – Experience of building and managing complex relationships with significant customers.