Domain Product Owner

Job description

Role Title: Domain Product Owner

Business: RBWM Technology

Role Purpose / Description

Digital at HSBC

The most exciting digital revolution in HSBC's history is happening right now. The global digital solutions we are creating will influence the banking behaviour of over 37 million customers worldwide. Such an exciting journey comes with a truly unique career opportunity, working alongside world-leading experts and technology companies to embed digital into the heart of the bank. HSBC has evolved over its 140-year history and our significant investment in digital is a primary and pivotal step in our movement toward building the digital bank of the future. We are looking for inspiring leaders to help drive that journey.

Our Digital teams are an integrated global group of over 5500 technologists, analysts, data scientists and commercial thinker, working across our offices in across the world.

We are organized around three principle layers with respect to our Propositions, Customer Experiences and Digital Services. Our Propositions layer will typically exist across multiple channels combining experiences, pricing, risk, commercials, marketing, etc. to address the needs of target customer segments. Our Experiences layer will drive a consistent customer experience across channels; making it easier to priorities journeys between channels. Our Services layer will drive capabilities and services required to support our digital products; consumed by both internal customers (e.g. within our experience layer) and external customers (e.g. open banking consumers), promoting a decoupled cadence of experience and service layers where necessary, to create dedicated focus, scale and efficiency.

We are looking for collaborative thinkers and dreamers with the spirit to continue to make change happen. We champion brave new ideas that will transform future customer experiences

Domain Product Owner (DPO), Digital Services

Our Services taxonomy is designed to ensure that we have single points of ownership and accountability for all services across the bank. These are defined by Domains of common function and intent where we bring together a cohesive and coherent range of services grouped around customer needs.

The role's remit covers the concept, design, build and operation of a global HSBC Digital Banking domain and service product and is accountable for domain vision, scope, scaling and operation, standards of service design, operations and dependency management.

- Enabling all digital service products and variants globally

- Activating services to enable propositions and experiences across all digital channels

- Enable new onboarding experiences in alignment with digital identity and global standards

- Work with UX, research and business specialists to ensure that service roadmaps are being built around customer needs

- Continuously test and improve the core services

- Add new features in line with market data and trends

- Enable integrated and coherent propositions across all channels through universal digital services

Understanding market trends and customer needs and on the other side proposing commercially viable services (on their own and supporting propositions) by working closely with our retail bank stakeholders and the wider digital product management teams.

Provide market-leading, compelling Digital Services and experiences that can leverage our global scale and distribution network. With increased connections between businesses around the world, the aim is to take HSBC from a collection of locally orientated digital experiences to one global set across RBWM.

Desired profile

Qualifications :

Knowledge & Experience / Qualifications

Key responsibilities will include

-Own the digital services product strategy, driving an ‘outside-in' global product vision across digital services in accordance with the agreed design standards and principles

-Develop, through stakeholder collaboration, a cohesive vision for our services as products, including conceptualization, ideation, opportunity assessment and prioritization

-Champion the future use cases of our services with third parties and wider Bank channels ensuring where there is customer and/or commercial value we reflect this consideration in our design and roadmap

-Provide a single point of ownership and ensure requisite artefacts are available to evidence product health and future direction

-Maintain the requisite supporting documentation and specifications for service customers and end users

-Support colleagues across the Bank in being able to deliver their desired customer outcomes through a combination of digital services (both HDS and external services)

-In tandem with wider team develop appropriate planning, prioritization, and release management processes to enable launch of new services and features that our customers understand and derive value

-Prioritize the service demand and supply for all Channels (digital, branch, contact centre, ATM etc.) and Clients (app, browser, voice etc.) across the Domain and own the vision of the API architectural landscape

-Own and drive the KPIs and commercials for the services understanding utilization, operational costs, investment, external demand and revenues generated

-Identify opportunities to drive ROI for services, either to other parts of HSBC or to external parties as part of a given market's open banking initiatives

Preferred Qualifications & Experience

-Results driven with demonstrable success building out digital products, and a track record in taking on end-to-end ownership.

-Commercial acumen, able to understand and speak to revenue and value generation models

-Strong analytical and quantitative skills with the ability to link product design and features to strategic objectives while using hard data and metrics to substantiate up assumptions and recommendations.

-Customer focused, results-based approach, able to deliver to deadlines.

-Strategic approach to problem resolution as well as the ability to develop and communicate a sound plan.

-Experience with both Agile and Lean development methodologies

-Strong interpersonal skills and ability to concisely and effectively convey your rationale and needed actions to engage diverse audiences and influence senior executives.

-Deep passion for Digital and how new offerings and capabilities can meaningfully drive engagement, empowerment, and the overall consumer experience.

-Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and/or other consumer product development is a strong advantage.

-Experience in a global or regional roles, working effectively to deliver targets across diverse cultures.

-Comfortable with technology including ability to translate business and customer need to business requirements, customer journey mapping, technical assessments, organisational buy-in, launch, and ongoing management.

-Strong communication skills for navigating through business requirements, differences of opinion on approach. Experience in developing and executing customer facing and staff facing communications an advantage.

-Demonstrate flexibility when addressing shifting or competing priorities.

-Proven ability to manage third party partners both in partnership development when required, and ongoing partner management.

-Able to share responsibility for key decision making with a team, while accepting responsibility to drive the internal decision-making processes. Ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation.

-Bachelor's degree or equivalent preferable.

HSBCAL/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for HSBC's global businesses, as well as support functions such as Finance, HR and Risk. We work across a range of technology platforms and development disciplines, from mainframe to mobile technologies.

Our team includes software engineers and developers, architects, testers, IT and business analysts, consultants and programme and project managers, as well as team leadership and management roles. We employ people in almost all the countries and territories in which HSBC operates. Two locations of HSBC Technology China, including Guangzhou and Xi'an, are world-class technology hubs with industrial delivery capability.

Some careers grow faster than others

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.