Digital Analyst

Job description

Role Title : Digital Analyst
Business : RBWM Technology

Role Purpose / Description
The Digital Business Analyst is responsible for conducting analysis for changes and additions that deliver best in class enhancements to Digital Channels encompassing Mobile, Public Website and Online Banking. Analysts are involved from initial scoping, discovery, documentation of requirements right through to post implementation continuous improvement.
-The role requires detailed requirements analysis to translate concepts and business requirements into Digital propositions aligned to Global Digital strategies.
-Analysts will collaborate with other Digital teams as well as external stakeholders to deliver customer-centric journeys and digital capabilities for our customers.
-Analysts will support Global, regional and local markets with all activity to on-board onto continually evolving platforms, technology and adopt new features.
Operate as required across the Pipeline, Requirements and Release management verticals supporting convergence and reuse across Europe and MENA.
-Own analysis activity for small to medium sized well defined initiatives and contribute to larger programmes.

Impact on the Business/Function

-Perform in depth ‘As Is : To Be' analysis to deliver ‘best in class' personalised, secure and elegant digital experiences
-Support delivery of core capabilities that are built once and deployed across Global, Region local markets.
-Production of the Digital Analysis document set as part of User Centred Design activity in line with committed timescales and methodology, securing approval from stakeholders as required.
-Supporting Agile Scaled delivery and DevOps (development, automation, integration, testing and implementation) ensuring digital deliverables meet business requirements and are fit for purpose to release to customers.
-Contribution to the delivery of all multi-channel Global Digital priorities.

Customers / Stakeholders

-HSBC Digital Solutions internal Global stakeholders including Cross Functional Team and Discipline Leads
-HSBC Global Functions Digital Risk, Legal, Compliance, Information Security, Fraud, Data Security
-HSBC customers and prospects across the all entities
-3rd Parties

Desired profile

Qualifications :

Knowledge & Experience / Qualifications

-Graduate

-Experience of managing a team leading business activity to support the delivery of digital change across regions/markets

-Exceptional analytical, planning and governance skills

-Leadership experience in customer focused organizations, in disciplines such as digital, programme or change management skills motivating and inspiring others to excel

-Subject Matter Expertise of online and mobile channels, including technical, market place and customer considerations.

-Strong commercial focus, ability to balance risks vs. rewards and maximize cost effectiveness and profitability for the business.

-Highly developed communication skills, both written and verbal, to explain complex or technical issues

-Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications.

-Ability to lead and influence

-Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities

-Excellent understanding of project methodology, frameworks and best practice

-Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe)

HSBCAL/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for HSBC's global businesses, as well as support functions such as Finance, HR and Risk. We work across a range of technology platforms and development disciplines, from mainframe to mobile technologies.

Our team includes software engineers and developers, architects, testers, IT and business analysts, consultants and programme and project managers, as well as team leadership and management roles. We employ people in almost all the countries and territories in which HSBC operates. Two locations of HSBC Technology China, including Guangzhou and Xi'an, are world-class technology hubs with industrial delivery capability.

Some careers grow faster than others

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.