Customer Service Representative - Chadstone

Job description

Some career choices have more impact than others.

We're looking individuals with progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who'll work with courageous integrity every day.

We are passionate about people and take pride in building teams that reflect the diversity in our communities. From day one, we will invest in your growth and empower you to take ownership of your ongoing learning and development, as well as immersing yourself in a supportive team environment.

This role is an excellent opportunity for you to make a difference and start your career with HBSC as a Customer Service Representative at our Chadstone Branch.

Your main responsibilities will include:

• Accepting and processing deposits, payments and other transactions.
• Answering enquiries whilst maintaining the highest standard of customer service.
• Identifying cross-selling opportunities to meet established sales referral and promotional targets.
• Controlling cash and negotiable items in adherence to branch cash control and security requirements.

Desired profile

Qualifications :

To be successful in this role, you will need:

• The Higher School Certificate or equivalent certification/education.
• A minimum of 6 months customer service experience within a Financial Services or Retail environment.
• Previous cash handling experience.
• Strong communication skills and the ability to work effectively in a team environment.
• A passion for delivering first-class customer service to a diverse client base.
• High attention to detail and a proven ability to prioritise workloads.

Due to current international travel restrictions and border closures, we can only consider candidates who hold either Australian Permanent Residency or Citizenship.

As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services and wellness programmes including discounted gym memberships.

Learn more about careers - www.hsbc.com.au/careers

HSBC is committed to building a culture where all employees are valued and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.