Offers “HSBC”

Expires soon HSBC

Customer Service Advisor - Business Banking

  • Leicester (City of Leicester)

Job description



Customer Service Advisor (0000E4AE)

Total Package £20,025

Start Date 1st June 2020

£20,025 (£17,500 base salary + company funded BUPA and 10% core pension contributions plus an annual discretionary bonus)

HSBC is one of the world's leading banks, with a network covering 67 countries and territories. Whether you are looking for a first job or taking the next step in your career, our global reach offers many ways for you to realise your ambitions.

We work hard to ensure that our workplace is a diverse, inclusive and meritocratic environment and we also have a strong commitment to sustainability, flexible working and communities around the UK.

In 2013 we announced our Opportunity Partnership, a GBP30 million initiative which will see us work with four charities to help 25,000 disadvantaged 16-to-25 year olds into education, training or work. Our staff will play a vital role in this project by volunteering and mentoring young people

When you join our team, from day one you'll have access to a competitive benefits package, including:

· A discretionary annual bonus
· Bupa healthcare for you and your family worth up to £775
· A market-leading employer pension contribution of up to 17% *
· Life assurance (4x base salary)
· 25 days' holiday, plus 8 public and bank holidays – with the option to purchase up to an additional 5 days
· My Choice – our flexible benefits scheme
· Business Attire is expected except on a Friday and weekends, when we have casual dress down

We're all about exceeding our customer's expectations. Our Customer Service Advisors deliver a superior service to each and every business customer who calls our Contact Centre.

We're here when our customers need us so you'll need to be flexible in the hours you work. We operate a rotating shift pattern and our centre is open between 8am and 10pm, 7 days a week.

What will I be doing as a Customer Service Advisor?

· You will deal exclusively with commercial customers, and will be responsible for providing great service over the phone
· Take ownership to resolve customers' queries
· Building relationships with our customers by truly listening to their needs – and supporting them with the products and services that are right for them
·
You will work your way through our excellent BTB Accreditation Framework which consists of 4 levels

·
This enables our Customer Service Advisors to really shape their progression and at reaching level 3, have the option to move up to the next global career band whilst remaining within BTB

· Achieving Level 4 will enable you to further develop in your role and also support your future career progression
·
The Accreditation Framework recognises the important role you play in our business and will support your personal and professional development

Desired profile



Qualifications :

What do I need to be successful in this role?

Excellent attendance, time keeping, reliability and enthusiasm are all essential skills for this role.

We're looking for supportive and enthusiastic people on a full time basis to join our inbound customer service teams. Business banking and Contact Centre experience are not essential, all you need is customer service experience, we can offer you full training on the job!

We're passionate about you and your career, from your first day you will enter a 10 week blended learning experience, during this time you will learn how to be successful in your role through a mixture of classroom training and experience in our live training environment.

So, do you want a career rather than just a job? Some of our most successful senior employees started their careers in our Contact Centre.

You'll achieve more when you join HSBC.

When joining HSBC Commercial Banking UK, you will become a valued member of our team, we take the time to get to know you and there will be many tailored development opportunities along the way to support your career to grow as much as you want. We can offer you a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity, shared parental and adoption pay, and support when you return to work, and a contributory pension scheme with a generous employer contribution. But this is only the start, we work closely with our colleagues to understand their life balance needs and we support them with several schemes and initiatives. We can't wait to tell you about our ways of working, wellbeing agenda and our healthiest human system.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC Commercial Banking UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation. Within the work place you will have access to various employee resource groups which aim to promote and achieve a health work / life balance and support our diversity ambitions.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Recruitment Helpdesk :
Email: hsbc.recruitment@hsbc.com

Telephone: +44 2078328500

Make every future a success.
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