Assistant Collections Officer - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Collections Officer

WPB Chief Operating Office – Fraud Credit Control Services

We are currently seeking a high caliber professional to join our department as Assistant Collections Officer .

Principal responsibilities

· Prepare statistical reports for management review
· Assist in compiling MIS reports and performing User Acceptance Test on system enhancement and development
· Perform database enhancement and development
· Provide administrative support to debt collection operations

Desired profile

Qualifications :

Requirements

·  University degree in a related discipline OR other relevant qualifications
·  With banking experience, preferably with exposure to credit control and debt collection operations
·  Knowledge of relevant credit systems of personal finance such Credit Bureau System, Credit Decision System etc an advantage
·  Strong self-motivation, with ability to work independently and under pressure
·  Good interpersonal, presentation and problem solving skills
·  Good knowledge of application software (Skills in SAS, MS Word, Excel, Powerpoint and Access)
·  Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
·  Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.