Manager Biddesk - Global CPQ

Job description

Manager Biddesk - Global CPQ

  

Job Description:

   

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE’s values – to partner, innovate and act – we are an organization that plan, source, and provide quality customer and partner experiences.

MAIN RESPONSIBILITIES:

(Key Results areas)

The role is critical to guide our GCPQ organization into the future, balancing between long-term transformation efforts and daily operations management. It requires self-sufficient work, with a good understanding of business dynamics, being well equipped with leadership and management skills and strong operations background. 

OPERATIONAL MANAGEMENT

· 
Develop and maintain efficient day-to-day structures for performance-control, immediate problem solving and decision making.                                                                                                             

· 
Ensure that roles and responsibilities are clarified, relevant contacts are identified and the main information flows are established - and that this is well communicated.                                            

· 
Manages escalation paths and escalate issues in a proper way

· 
Manage the operational activities required to ensure service levels are delivered to our customers and stakeholders, as expressed through our key performance indicators

· 
Ensure operational controls are in place to keep HC and budget in line with communicated targets, balance resources between teams according to workload

· 
Drive efficiency improvement plan for your team to address the need for continuous improvement and innovation

· 
Responsible for audit and compliance in day to day operations  

PEOPLE MANAGEMENT & LEADERSHIP

· 
Build a high performance work system; attract & promote a talented workforce; build individual and team autonomy, identify and utilize team & individual strengths

· 
Build and update a consistent succession plan to address own role and critical roles in the team

· 
Translate organizational objectives into individual goals and development plans for direct reporting employees

· 
Help employees to understand their contributions towards HPE strategy and get them involved to improve Employee Engagement

· 
Find the right structures for communication, cooperation and coordination - internal as well as on interfaces

CUSTOMER FOCUS / INTERFACE MANAGEMENT

· 
Establish close communication loops to customers/stakeholders to get necessary feedback in time and effectively translate it into action

· 
Demonstrate passion and foster a culture for TCE- Total Customer Experience and TPOE- Total Partner Experience

· 
Network with other teams/organization on site; identify opportunities for knowledge sharing and leveraging best practices

OTHER RESPONSIBILITIES:

General responsibilities:

· 
responsible to achieve the individual objectives, as agreed with the direct manager/supervisor at the beginning of HPE’s fiscal year and as reflected in HPE’s performance management tool (Workday)

· 
responsible of caring for/securing the department’s equipment under his/her ownership during the duration of his/her employment

· 
ensures proper backup and handover during vacation and other absence

· 
applies all applicable internal policies to ensure HPE policies and audit requirements are met

· 
respects HPE’s rules of confidentiality and private information policies

· 
performs additional activities related to department’s activities as assigned by managers

Responsibilities regarding Health and Work safety

· 
To learn and comply with health and safety regulations at work, and their application measures;

· 
To conduct business in accordance with their preparation and training, as well as instructions received from the employer, so as not to expose to risk of injury or occupational disease both self, and others during the work process; to prevent / minimize environmental pollution;

· 
To participate to the EHS risks assessment and the identification of environmental aspects;

· 
To not proceed with decommissioning, changing or removing arbitrarily safety devices, especially machinery, tools, technical equipment and buildings, and to correctly use these devices;

· 
To immediately inform the manager about any work situation which may be a danger for health and safety of employees, as well as any deficiency of prevention and firefighting systems;

· 
To inform the manager and/or the employer about the accidents he suffered;

· 
To participate at EHS trainings (at employment, at the workplace, periodical, at the change of workplace or transfer; when introducing a new work equipment or in case of changes of existent equipment) and to perform medical labor safety examinations at employment and periodic;

· 
To cooperate as it is necessary with the employer and / or designated EHS employee in order to make possible the achievement of any measures or requirements provided by labor and health inspectors to protect the health and safety of employees;

· 
To cooperate as it is necessary with the employer and / or designated EHS employee in order to allow the employer to ensure that the work environment and conditions are safe and without health and safety risks in his area of activity;

· 
To learn and comply with legislation requirements in the field of health and safety at work, and with provisions of Hewlett Packard Enterprise standards;

· 
To provide all the necessary information required by the labor and health protection inspectors;

· 
To comply with the fire protection provisions issued by the company management.

JOB REQUIREMENTS:

(Knowledge, skills, experience)

· 
Bachelor degree/master degree in Business Administration or equivalent experience

· 
Experience of 2+ years in Management

· 
Pan-European or Global business environment

· 
Relevant knowledge on IT infrastructure, process and project tools, sales processes

COMPETENCIES:

(Behavior, attitude, capabilities)

· 
Customer focus

· 
Strong operations management background

· 
Good understanding of the business environment

· 
Strong leadership and people management skills

· 
Ability to engage with and motivate a large organization

· 
Persistence, the ability and will to find a way to make it work

· 
Ability to multitask within a fast-paced and dynamic workplace

· 
Analytical and problem solving skills, manage time periods with high stress level

· 
Attention to detail paired with a good level of strategic thinking

· 
Fluent in English

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

• An amazing life inside the element! Want to know more about it?

Then let’s stay connected!

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.                                                                                                                                                                                       

Job:
Sales Operations

Job Level:
Supervisor_2

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.