Learning and Development Program Support

Job description

Learning and Development Program Support

  

Job Description:

   

Using unique understanding of the training process, performs general and specific operational processes (e.g., data management and reporting) in support of the training delivery function, or in the company business/function, L&D segments and Centers of Expertise. Assists with researching and analyzing training information, tracks financial metrics, compiles data, formulates necessary reports, coordinates work processes, and performs other established operational and logistical procedures aligned to L&D business processes. Interfaces with vendors, trainers, designers/developers, and training participants regarding training logistics, facility arrangements, and materials.

Responsibilities:

·  Contributes to new process, program and system implementations and/or design within a single function, business, or geography.
·  Delivers basic employee support services in assigned areas.
·  Uses assigned delivery mechanisms to ensure consistency and effectiveness.
·  Contributes to process improvement and achieves assigned tasks.
·  Assists with processes to resolve employee/HR support issues/cases.
·  May assist in escalation support to HR functions and partners.
·  Assists with the implementation of process improvement to optimize the customer experience globally.

Education and Experience Required:

·  First level university degree preferred or equivalent experience.
·  Typically 0-2 years training or related experience.

Knowledge and Skills:

·  Basic collaboration, communication, administrative, problem- solving/troubleshooting, and customer service skills.
·  Basic ability to understand training function processes and programs.
·  Basic ability to learn escalation management strategies.

Job:
Learning & Development

Job Level:
Entry

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.