LATAM Networking Support Analyst (Spanish, English, Portuguese)

Job description

LATAM Networking Support Analyst (Spanish, English, Portuguese)

  

Job Description:

   

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE Pointnext.  We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

Job Description:

We are looking for the next great Global Remote Services HPE Aruba Networking Technical Solutions Consultant!

HPE Aruba Networking offers a comprehensive open and standards-based portfolio designed to address a broad range of

customer segments, from small & medium businesses, to the largest enterprises with advanced requirements for leading

branch, campus LAN and data center solutions. HPE’s innovative technology and open, standards-based approach to

networking is resonating with customers around the world, and HP Networking revenue exceeds the sum of its next five

competitors.

The Global Remote Services is made up of teams that provide remote (offsite) service; customer access, presales,

post-sales, and service delivery. Technical teams focus is to solve various business systems and applications

problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or

complex systems with the following key responsibilities but not limited to:

- Successfully resolve technical issues (hardware and software) via phone and email from incoming internal or external

businesses and end user’s contacts and proactive notification systems.

- Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications,

and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through

mission- critical).

- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.

- Ability to articulate clearly, recommend and explain resolutions /clients.

- Partners actively with Level 2 engineers.

Qualifications

Education and Experience Required

- 3+ years of experience providing technical support to Enterprise Customers and/or Service Providers.

- Bachelor's degree in Computer Science, Electrical Engineering

- Without a degree, an additional 2 years experience required (5+ years total) in technical support to Enterprise Customers

and/or Service Providers

- CCNA certification or 4 modules approved

- Mastery in portuguese, english and spanish.

- HP ASE, CCNA P certification preferred

Other Desired Knowledge and Experience

Switching and Routing -- ideally 3+ years' experience with the configuration, implementation and problem diagnosis of

enterprise networking equipment.

Ideal experience would include several of the following technologies: 10/100/1000/ Gig Ethernet standards, DHCP,

VLANS, QOS, STP, PVST, Spanning Tree, BGP, IGRP, OSPF, MPLS, RIP, TCP/IP, etc.

Wireless experience strongly preferred, to include experience with 802.11B/G/N standards. Wireless encryption techniques

such as WEP, WPA and Radius Authentication.

Ideal candidates will have the ability to use WAN/LAN protocol analysis tools such as Wireshark, or MS NetMon, with the

ability to analyze to the packet level with TCP/IP, MPLS, OSPF, IGRP, SIP, H.323, among other protocols.

Other desired skills

Security—VPN, 802.1x, Radius, TACACs, Web, Wireless, client authentication access protocols.

Network Management -- Experience with WIN OS, Linux , MYSQL, SNMP, and MIB structures, and HPN iMC or HP

ProCurve PCM network management applications.

Written and verbal communication, presentation, and persuasion skills

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

• An amazing life inside the element! Want to know more about it?

Then let’s stay connected!

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Job:
Services

Job Level:
Intermediate

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.