L2 Telecommunications Software Support Engineer

Job description

L2 Telecommunications Software Support Engineer

  

Job Description:

   

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Communication and Media Solutions (CMS) Business is reestablishing itself in the market as a growth engine for HPE corporate. It is a gateway into emerging opportunities that are impacting the telecom vertical.

Responsibilities:

·  Participate in problem diagnosis or isolation, driven by the remote support organization (activate tools, capture information in a log file, and perform level 2 diagnosis on telecom software)
·  Provide support to resolve defects when problems arise in the customer’s lab or live network environment.
·  Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification system
·  Assisting end users to avoid or reduce problem occurrences
·  Adding case resolution to Knowledge Management System
·  Ensure customer SLA demands are met
·  Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).
·  Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.
·  Providing direction and guidance to process improvements.
·  Articulating recommendations and explain resolutions to clients.
·  Representing and leading an HP team in a face to face customer location visit, vendor meeting, etc.
·  To be part of 24x7 on-call support roster

Essential Experience/Skills:

·  At least 2+ years of experience in software support, especially for telecommunication customers
·  Primary skills: SPS, Dragon
·  Secondary skills: UNIX/Linux
·  Knowledge/demonstrated understanding of PSTN, Mobile networks, Telecom revenue assurance or business intelligence softwares.
·  Analytical problem solving skills
·  Problem reproduction skills on lab setup
·  Fluent in English, Spanish considered a plus
·  Strong interpersonal and communication skills achieving personal and group productivity through networking and teamwork.
·  Customer interaction to promote customer-oriented responsiveness
·  Microsoft Office tools end-user knowledge, for technical writing and reports

Education Required:  Typically a Bachelor’s engineering degree.

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

• An amazing life inside the element! Want to know more about it?

Then let’s stay connected!

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

Job:
Services

Job Level:
Intermediate

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.