Installed Base Account Specialyst

Job description

Installed Base Account Specialyst

  

Job Description:

   

Deliver industry-leading service levels while ensuring accurate, timely and compliant sales order and revenue for new and existing large, complex Support Contracts.

Work directly with Customers to understand & deliver upon their requests, with Sales Reps, Business & Delivery to identify order growth & customer satisfaction opportunities. Proactively utilize a range of HPE tools to provide data & information to Customers, Sales, Business & Delivery.

Key responsibilities

• First point of Customer contact for all OS contract enquiries

• Proactive renewal planning & management

• Account team member with Sales/Business/Delivery contacts

•  Meeting individual metrics related to the activities under their responsibility & Account related metrics for their allocated accounts

•  Ensure compliance in all types of activities

Key skills & experience developed/used in the role

• Customer facing skills & customer understanding

• Strong organisational & communication skills

• Team working -  locally across organisations & across geographies

• Strong understanding of HP’s portfolio, contracts & revenue processes E2E & compliance

• Naturally proactive & demonstrates clear sense of ownership

Key value add

• To drive up customer satisfaction through proactive client contact, accuracy & good turn around to ensure industry-leading service levels

• To support order growth by identifying upsell opportunities, quoting opportunities & establishing linkages to marketing campaigns for allocated accounts

• To support revenue growth by proactively managing the customers account while ensuring compliance

Job:
Sales Operations

Job Level:
Intermediate

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.