Information Developer IV_Technical Writer

Job description

Information Developer IV_Technical Writer

  

Job Description:

   

Job Details

Company: Aruba Networks, a Hewlett Packard Enterprise Company

Location: Outer Ring Road, Bangalore, India

Job level: Senior Technical Writer / Specialist

Field:  Content Development, Writing, Authoring

Education - UG - B.Tech / B.E. - Any Specialization, MCA

Contact: subha.dassharma@hpe.com

Job Responsibilities

·  Work closely with SMEs, Customer support, and Product Management functions to understand how each product works,  gather information, and ensure that complete and accurate information is presented to the customer.
·  Design and develop written and/or visual product-related information (for example, user/configuration/troubleshooting guides), and online information (interactive demos, help systems) for a variety of audiences (end users, System Engineers, and customer support engineers).

Qualifications/Skill Set

·  8 - 12 years of experience as a Technical Writer.
·  Knowledge of authoring tools such as XMetal and MadCap Flare.
·  Exceptional communication (both written and verbal) and team playing skills. 
·  Ability to quickly and efficiently translate complex technical information to create simple and easily understandable documentation.
·  Attention to detail and customer-first attitude.
·  Desire and ability to learn new products.
·  Work in an agile development environment.
·  Experience in creating online help for portals, FAQ, how-to.
·  Hands on experience in creating video tutorials would be an added advantage.
·  Capable of working independently with minimal guidance.

Job:
Engineering Services

Job Level:
Expert

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.