Information Developer

Job description

Information Developer

  

Job Description:

   

The Knowledge Management (KM) team has an immediate opening for an Information Developer III supporting HPE servers, technology, and solutions including Synergy and ProLiant servers.
 
As a member of the KM team, you are part of a high performing team of technical communicators who support our mission to deliver an industry-leading enterprise information experience with the highest commitment to quality and providing the best user experience.

Analyzes customer information requirements and product specifications to define technical content strategy and plan. Designs and develops written and visual product-related technical user content including installation, configuration, and troubleshooting for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers). Performs independent research, works closely with subject matter experts, and conduct hands-on testing in labs to create and test content and provide feedback on ease of use and any enhancements to user interfaces. Performs technical reviews and incorporates feedback. As customer advocate, helps define/refine product requirements. Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing.

Education and Experience Required:

·  Requires University degree in Technical Communications, Computer Science or related technical/communications field and a minimum of 4-6 years related experience or an Advanced University degree and 2-4 years experience or equivalent.
·  Excellent English verbal communications and proven English writing skills using industry-standard XML authoring tools and structured authoring environment.
·  Understands concepts and develops in-depth working knowledge of products, applications and systems in assigned area of responsibility.
·  Ability to deliver on multiple project technical requirements, schedules, and information formats.
·  Ability to write following DITA standards, Information Modeling, and Topic writing.

Knowledge and Skills:

·  Ability to become the knowledge expert for one or more products or technologies
·  Design, develop, maintains complex technical information for multiple audiences
·  Ability to be self-directed and work in a team
·  Excellent communication skills with the ability to communicate up to senior management and across to teams
·  Ability to mentor junior writers
·  Leadership within writing team and R&D engagement
·  Delivering technical presentations to R&D, KM, and other teams
·  Advocates new tools/methodologies to improve customer satisfaction
·  Develop guidelines and procedures to set tactical direction
·  Minor in technical field or equivalent experience in a technical function
·  Familiar with content management systems.

U.S. Citizenship or permanent resident (green card holder) required.

Hewlett Packard Enterprise Values:

Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other

Bias for action: We never sit still - we take advantage of every opportunity

Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

HPE is an EOE / Female / Minority / Individual with Disabilities / Protected Veteran Status

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers

You can also find us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

Job:
Engineering Services

Job Level:
Specialist

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.