Information Developer

Job description

Information Developer

  

Job Description:

   

Hewlett Packard Enterprise (HPE) is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

Enterprise Group works to streamline innovation and simplify IT with superior solutions. By combining ESSN (Enterprise Server, Storage and Networking) and Technology Services into one division, we gain a strategic advantage in our focus on “Converged Infrastructure”. The HPE Enterprise Group supports our customers with the transformation and integration of their technology. We are there for our customers – come join us!

If you are looking for your next opportunity to make a positive customer impact, and work in the growing field of cloud solutions, the Knowledge Management content development team is looking for you to join their global team. The team would leverage your expertise in agile development and authoring solution level content to create and deliver information the customer needs to be successful with HPE’s GreenLake cloud solution offerings. Additionally, the successful candidate will have the ability to lead change and successfully partner with the business unit to address customer pain points through excellent technical content. A plus is the ability to understand how to work in a DITA based writing environment, producing content for multiple, concurrent releases, and be able to act as a peer reviewer.

Job Description:

Analyzes customer information requirements and product specifications to define technical content. Designs and develops written and/or visual product-related information – hard copy, web - (e.g.,user/configuration/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers). Codes, builds, compiles, and tests online information and/or sets-up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development. As customer advocate, helps define/refine product requirements. Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel. Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing.

Education and Experience Required:

·  Requires University degree in Technical Communications, Computer Science or related technical/communications field and a minimum of 4-6 years related experience or an Advanced University degree and 2-4 years’ experience or equivalent.
·  Understands concepts and develops in-depth working knowledge of products, applications and systems in assigned area of responsibility.
·  Ability to deliver on multiple project technical requirements, schedules, and information formats.
·  Ability to write following DITA standards, Information Modeling, and Topic writing.
·  Codes in HTML, DHTML, XML JavaScript or similar as required. May provide help systems that are integrated with software products that use proprietary coding methods.

Knowledge and Skills:

·  Ability to become the knowledge expert for one or more products or technologies
·  Design, develop, maintains complex technical information for multiple audiences
·  Ability to be self-directed and work in a team
·  Excellent communication skills with the ability to communicate up to senior management and across to teams
·  Ability to mentor junior writers
·  Leadership within writing team and R&D engagement
·  Delivering technical presentations to R&D, KM and other teams
·  Advocates new tools/methodologies to improve customer satisfaction
·  Develop guidelines and procedures to set tactical direction
·  Minor in Technical field or equivalent experience in a technical function

U.S. Citizenship or permanent resident (green card holder) required.

Hewlett Packard Enterprise Values:

Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other

Bias for action: We never sit still - we take advantage of every opportunity

Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

HPE is an EOE / Female / Minority / Individual with Disabilities / Protected Veteran Status

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers

You can also find us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

Job:
Engineering Services

Job Level:
Specialist

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.