Offers “Hilton Worldwide”

Expires soon Hilton Worldwide

Reservations Agent - The Biltmore Mayfair, LXR Hotels & Resorts

  • The City (London)

Job description



This luxury hotel, situated on a super prime location in the heart of Mayfair on Grosvenor Square, will offer 257 luxuriously appointed guest rooms as well as 51 highly-curated and beautifully designed suites, which will reflect the property's origin as a sophisticated and elegant London private residence.

The Biltmore, Mayfair will boast new culinary concepts headed by internationally-renowned chefs, an all-year round alfresco terrace, an exclusive cocktail bar and a large gymtech fitness suite. In addition, the hotel will showcase an impressive 500 sqm ballroom and various smaller function suites up to 100 guests.

Why join The Biltmore, Mayfair as a Reservations Agent ?

· It's your world – Your next role could be as a Team Leader or Supervisor, or why not move into a different department like Front Office, Accounts or Human Resources in over 100 different countries

· Personal Development programmes for every level

· Working in an environment where creativity is highly appreciated

· Do not forget a competitive starting salary

· 28 days holidays including bank holidays (increasing yearly)

· Complimentary meals on duty and uniforms provided

· Worldwide travel perks - up to 30 nights at discounted rates over 5,000 properties in more than 100 countries and 50% Food & Beverage discounts

· Industry leading benefits and high street discounts

We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

What will it be like to work for LXR Hotels & Resorts?



LXR Hotels & Resorts is Hilton's luxury collection brand, with each location offering a singular travel experience native to its place, history, and tradition. Found in the world's most alluring destinations, LXR Hotels & Resorts immerse you in truly profound travel experiences.

The Biltmore, Mayfair will be fit for royalty, well-travelled guests from around the world and senior corporate executives and guests will experience first-class service distinguished by an unrivalled commitment to personalised attention and luxurious yet locally immersive experiences for our guests.

What will I be doing?

As a Team Member at The Biltmore, Mayfair you are responsible for delivering an excellent Guest and Team Member experience in accordance with the True LXR Service Standards.

· Convert, quickly, inquiries into contracted business
· Respond, positively, to sales inquiries to develop future sales leads
· Identify sales leads, as appropriate
· Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
· Provide prompt and efficient service while maintaining the hotels brand standards

Ideal candidate profile



Qualifications :

What are we looking for?

·  A passion for delivering great customer service
·  A highly professional telephone manner and excellent communication skills
·  Outstanding administration and organizational skills
·  Intermediate computer proficiency
·  Previous experience in a Reservations environment
·  Positive attitude and someone who makes our guests smile

· Enjoys working as part of a team

· Ambitious and hard working

· Excellent grooming standards

Looking forward welcoming you to LXR designed to bring together the best of luxury.