Offers “Hilton Worldwide”

Expires soon Hilton Worldwide

Reservations Agent (F&B) - The Biltmore Mayfair, LXR Hotels & Resorts

  • The City (London)
  • Hotels - Restaurants

Job description

The Biltmore, Mayfair is set to open in September 2019, after undergoing a multi-million-pound redevelopment, as the first LXR hotel in Europe and Hilton's new luxury collection – LXR Hotels & Resorts.

This luxury hotel, situated on a super prime location in the heart of Mayfair on Grosvenor Square, will offer 257 luxuriously appointed guest rooms as well as 51 highly-curated and beautifully designed suites, which will reflect the property's origin as a sophisticated and elegant London private residence.

The Biltmore, Mayfair will boast new culinary concepts headed by internationally-renowned chefs, an all-year round alfresco terrace, an exclusive cocktail bar and a large gymtech fitness suite. In addition, the hotel will showcase an impressive 500 sqm ballroom and various smaller function suites up to 100 guests.

Why join The Biltmore, Mayfair as a Reservation Agent?

To be first point of contact for all bookings and guest enquires. Responding in a timely and professional manner whilst delivering exceptional levels of guest care.


Handling of all incoming enquires via phone, online and email in polite and professional manner, ensuring the highest levels of guest care at all times.

To be responsible for daily restaurant reservations

Maximising restaurant capacity at all times, cross-selling bookings when applicable and ensuring all bookings are confirmed 48 hours in advance.

To respond to all guests in a polite and professional manner.

Liaising with Head Chefs and Restaurant management teams to ensure all booking information and specific requirements actioned where possible.

To report any issues or guest complaints immediately to the Reservations Manager and/or Group Operations Director where appropriate.

Maintain a strong brand knowledge of the restaurant

To complete any daily and/or weekly tasks as instructed by the Reservations Manager

To actively participate in ongoing training and development for the reservations team.

To implement reservations procedures for new openings.

To cultivated and maintain a valuable network of hospitality and entertainment professionals across central London as well as an up to date knowledge of the restaurant and entertainment industries.

Maintained a detailed database of VIP and regular guests across all venues.

To establish and maintain a good working relationship with other departments.

What are we looking for?

A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

· Previous experience with reservations in the hotel/leisure sector
· Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
· Excellent organisation and planning skills
· Accountable and resilient
· Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

· Previous experience in the same or similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Ideal candidate profile

Qualifications :