GUCCI GROUP WATCHES Customer Service Representative Watches

Job description

Summary
Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Job Description

Role Mission

Based in Secaucus, New Jersey, the Customer Service Representative for Gucci Group Watches and Jewelry Aftersales Service is responsible for overseeing all customer related repair and service inquiries, providing an excellent client experience for all customers. 

Key Accountabilities

·  Answer calls and emails from customers pertaining to watch and jewelry repairs, and status of part orders;
·  Assist customers with availability and pricing;
·  Enter all customer information into the watch repair system upon receipt;
·  Process all part orders at the request of consumers, authorize service centers, independent and department stores;
·  Issue credits for returned merchandise;
·  Activate new accounts;
·  Liaison with sales reps regarding account part orders, backorders and status of repairs;
·  Follow-up with watch technicians regarding repairs;
·  Provide exceptional customer service support.

Key Requirements

·  Call center and customer service experience preferred;
·  Resourceful and creative problem solver;
·  Computer proficient (Microsoft Suite);
·  Excellent written and verbal skills;
·  Self-starter;
·  Team player;
·  Able to prioritize and multi-task in a fast paced environment;
·  Works well independently.

EOE M/D/F/V

Job Type
Regular

Start Date
2019-04-05

Schedule
Full time

Organization
Gucci Group Watches Inc