MyTech Associate (m/f)

Job description

3418870
Additional Cities

Baden
Career Level

Experienced
Relocation Assistance

No
Business

GE Corporate
Business Segment

Corporate CoreTech & Cyber
Function

Digital Technology
Country/Territory

Switzerland
Postal Code

5400
Role Summary/Purpose

This position provides Client PC Break/Fix Support to the Baden location focusing on
customer service & prompt incident ticket resolution. Working as part of a team at the MyTech
Lounge while being the direct liaison with end users to troubleshoot & resolve their open IT issues.

Essential Responsibilities

In this role, you will: 

·  Act as IT concierge service to provide end users skilled
troubleshooting for all their open IT issues. 
·  Focal point for customer interaction
and support for all local IT issues including client, mobility, wireless, AV, conference room,
Telepresence and physical connectivity. 
·  Maintain/resolve all open
incidents/tasks within ticket queue in a timely manner. 
·  Partner with Digital
Workplace Solutions Premium Experience Team on new technology introduction projects to
ensure the campus is prepared to deploy and support the new solutions. 
·  Onsite hands and eyes support for other IT teams. 
·  Ensure all business policies
and standards related to client services and IT security and compliance are being
met. 
·  Deliver a customer service approach for IT support issues for Corporate
and on-site clients, using any available tools and resources. 
·  Analyze and
resolve complex hardware and software issues. 
·  Be a resource and guidance
for customers with regards to Digital Workplace Solutions Premium Experience Team policies and
procedures. 
·  Establish working relationships with
customers. 
·  Identify and resolve problems, applying knowledge in complex,
difficult or stressful situations. 
·  Communicate, orally and in writing, technical
information to audiences at all levels of the organization. 
·  Be a participative
member of various teams. 
·  Perform all other duties as specified by leadership
team.

Qualifications/Requirements

·  High School Diploma.
·  Strong professional experience.

Desired Characteristics

Technical Expertise: 

·  Windows 7 and 10 
·  MAC
OS 
·  Skype Meeting and Skype Broadcast 
·  AV Cisco
Telepresence equipment
 

Business Acumen: 

·  Experience in mission
critical IT operations support environments 
·  Ability to effectively interface with
all levels of the organization and external customers 
·  Experience working in a
global organization

Personal Attributes: 

·  Passion
for technology and learning 
·  Strong listening skills 
·  Ability to
develop and follow procedures 
·  Ability to manage multiple, simultaneous tasks,
client relationships and expectations  
·  Excellent written and oral communication
skills 
·  Strong interpersonal skills 
·  Strong team player -
collaborates well with others to solve problems and actively incorporates 
·  Ability
to coordinate several projects simultaneously 
·  Effective problem identification
and solution skills 

·  Proven analytical and organizational ability 
·  High level of energy
and enthusiasm with the ability to thrive in a rapidly changing environment

About Us

AtGE , developing people is embedded in our culture and integral to our growth. Developing people is how we have succeeded across industries and around the world. It’s how we’ve sustained a 130-year record of innovation and reputation for leadership. It’s how we solve the toughest challenges for our customers and society. Developing people allows us the build, power, move and cure. It prepares us all for the future. Today, that is as important as ever. Globalization and technology are converging with unprecedented speed to reshape every job, workplace and industry. Our commitment to developing people starts with a belief that education systems must align early and always with the changing requirements of the new economy. It continues with the understanding that employers and educational institutions must collaborate over skills development, enabling people to learn new, relevant skills and work smarter over the entire course of a career. And it creates global leaders, people who can navigate the complexity of our times with clarity, courage and integrity. Developing people is commitment that doesn’t just make us better; it makes everyone better. Let GE invest in helping you grow both personally and professionally.

GE is committed to taking on the world’s toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you!

Become a fan of ourFacebook page. Receive job and event notifications by becoming a member of theGE Talent Community . Stay up to date on what’s happening at GE around the globe by checking out theGE Careers Blog .
Primary Country

Switzerland
Primary State/Province

Aargau
Primary City

Baden