Offers “General Electric”

Expires soon General Electric

MyTech Associate

  • Internship
  • Stafford (Staffordshire)

Job description



3401274
Additional Cities

Stafford
Career Level

Experienced
Relocation Assistance

No
Business

GE Corporate
Business Segment

Corporate CoreTech & Cyber
Function

Digital Technology
Country/Territory

United Kingdom
Postal Code

ST16 1WS
Role Summary/Purpose

The MyTech Lounges are a site-based ‘walk up’ service for users to get support for their IT services or devices. Agents on the MyTech Lounge will be based at a desk, and provide support to the site location focusing on customer service & prompt incident ticket resolution. Working as part of a team at the MyTech Lounge while being the direct liaison with end users to troubleshoot & resolve their open IT issues.
Essential Responsibilities

In this role, you will: 

·  Act as IT concierge service to provide end users skilled troubleshooting for all their open IT issues
·  Focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, Telepresence and physical connectivity
·  Manage onsite inventory of PCs and mobile devices – including lockable storage and the return or receipt of devices to/from a central depot or OEM
·  Provide support to remote users through the telephone or Skype session – including screen sharing or direct access to the user’s machine
·  Maintain/resolve all open incidents/tasks within ticket queue in a timely manner
·  Partner with Digital Workplace Solutions Premium Experience Team on new technology introduction projects to ensure the campus is prepared to deploy and support the new solutions
·  Onsite hands and eyes support for other IT teams
·  Ensure all business policies and standards related to client services and IT security and compliance are being met
·  Perform all other duties as specified by leadership team
·  Drive and deliver a customer service approach for IT support issues for Corporate and on-site clients, using any available tools and resources
·  Analyze and resolve complex hardware and software issues
·  Be a resource and guidance for customers with regards to Digital Workplace Solutions Premium Experience Team policies and procedures
·  Establish working relationships with customers
·  Anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations
·  Communicate, orally and in writing, technical information to audiences at all levels of the organization
·  Be a participative member of various teams
Qualifications/Requirements

Basic Qualifications:

·  Bachelor's Degree in Computer Science, Information Management or other technical / IT field or equivalent knowledge or experience (some IT work experience)
·  Some experience with client (PC) technologies and support services

Eligibility Requirements: 

·  Legal authorization to work in the European Union or specific country is required. GE will not sponsor individuals for employment visas, now or in the future, for this job. 
·  Must be willing to work out of the office where the specific MyTech Lounge is located.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit theUK Border Agency website .
Desired Characteristics

Technical Expertise:

·  Windows 7 and 10 
·  MAC OS
·  Skype Meeting and Skype Broadcast 
·  AV Cisco Telepresence equipment
 

Business Acumen: 

·  Experience in mission critical IT operations support environments 
·  Ability to effectively interface with all levels of the organization and external customers 
·  Experience working in a global organization 

Leadership: 

·  Ability to influence others and lead small teams 
·  Lead initiatives of moderate scope and impact

Personal Attributes: 

·  Strong listening skills 
·  Ability to develop and follow procedures 
·  Ability to manage multiple, simultaneous tasks, client relationships and expectations
·  Excellent written and oral communication skills 
·  Strong interpersonal and leadership skills 
·  Strong team player – collaborates well with others to solve problems and actively incorporates 
·  Ability to coordinate several projects simultaneously 
·  Effective problem identification and solution skills 
·  Proven analytical and organizational ability 
·  High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment

About Us

AtGE , developing people is embedded in our culture and integral to our growth. Developing people is how we have succeeded across industries and around the world. It’s how we’ve sustained a 130-year record of innovation and reputation for leadership. It’s how we solve the toughest challenges for our customers and society. Developing people allows us the build, power, move and cure. It prepares us all for the future. Today, that is as important as ever. Globalization and technology are converging with unprecedented speed to reshape every job, workplace and industry. Our commitment to developing people starts with a belief that education systems must align early and always with the changing requirements of the new economy. It continues with the understanding that employers and educational institutions must collaborate over skills development, enabling people to learn new, relevant skills and work smarter over the entire course of a career. And it creates global leaders, people who can navigate the complexity of our times with clarity, courage and integrity. Developing people is commitment that doesn’t just make us better; it makes everyone better. Let GE invest in helping you grow both personally and professionally.

GE is committed to taking on the world’s toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you!

Become a fan of ourFacebook page. Receive job and event notifications by becoming a member of theGE Talent Community . Stay up to date on what’s happening at GE around the globe by checking out theGE Careers Blog .
Primary Country

United Kingdom
Primary State/Province

England
Primary City

Stafford