MyTech Associate

Job description

3381398
Additional Cities

Wauwatosa
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Corporate
Business Segment

Corporate CoreTech & Cyber
Function

Digital Technology
Country/Territory

United States
Additional States/Provinces

Wisconsin
Postal Code

53226-4856
Role Summary/Purpose

The MyTech Lounges are a site-based ‘walk up’ service for users to get support for their IT services or devices. Agents on the MyTech Lounge will be based at a desk, and provide support to the site location focusing on customer service & prompt incident ticket resolution. Working as part of a team at the MyTech Lounge while being the direct liaison with end users to troubleshoot & resolve their open IT issues
Essential Responsibilities

In this role, you will: 

·  Act as IT concierge service to provide end users skilled troubleshooting for all their open IT issues. 
·  Focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, Telepresence and physical connectivity. Manage onsite inventory of PCs and mobile devices – including lockable storage and the return orreceipt of devices to/from a central depot or OEM. 
·  Provide support to remote users through the telephone or Skype session – including screen sharing or direct access to the user’s machine. 
·  Maintain/resolve all open incidents/tasks within ticket queue in a timely manner. 
·  Partner with Digital Workplace Solutions Premium Experience Team on new technology introduction projects to ensure the campus is prepared to deploy and support the new solutions. 
·  Onsite hands and eyes support for other IT teams. 
·  Ensure all business policies and standards related to client services and IT security and compliance are being met. 
·  Perform all other duties as specified by leadership team. 
·  Drive and deliver a customer service approach for IT support issues for Corporate and on-site clients, using any available tools and resources. 
·  Analyze and resolve complex hardware and software issues. 
·  Be a resource and guidance for customers with regards to Digital Workplace Solutions Premium Experience Team policies and procedures. 
·  Establish working relationships with customers. 
·  Anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations. 
·  Communicate, orally and in writing, technical information to audiences at all levels of the organization. 
·  Be a participative member of various teams.
Qualifications/Requirements

Basic Qualifications: 

·  Bachelor's Degree in Computer Science, Information Management or other technical / IT field OR
(a Minimum 1 years of relevant IT work experience) 
·  Minimum 1 years of experience with client (PC) technologies and support services. 

Eligibility Requirements: 

·  Legal authorization to work in the United States or specific country is required. GE will not
sponsor individuals for employment visas, now or in the future, for this job. Must be willing to work out of an office located in Wauwatosa, Wisconsin.
Desired Characteristics

Technical Expertise: 

·  Windows 7 and 10 
·  MAC OS 
·  Skype Meeting and Skype Broadcast 
·  AV Cisco Telepresence equipment  Business Acumen: 

·  Experience in mission critical IT operations support environments 
·  Ability to effectively interface with all levels of the organization and external customers 
·  Experience working in a global organization 
Leadership: 

·  Ability to influence others and lead small teams 
·  Lead initiatives of moderate scope and impact 
Personal Attributes: 

·  Strong listening skills 
·  Ability to develop and follow procedures 
·  Ability to manage multiple, simultaneous tasks, client relationships and expectations 
·  Excellent written and oral communication skills 
·  Strong interpersonal and leadership skills 
·  Strong team player – collaborates well with others to solve problems and actively incorporates 
·  Ability to coordinate several projects simultaneously 
·  Effective problem identification and solution skills 
·  Proven analytical and organizational ability 
·  High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com 

AtGE , developing people is embedded in our culture and integral
to our growth. Developing people is how we have succeeded across industries and around the world. It’s how we’ve
sustained a 130-year record of innovation and reputation for leadership. It’s how we solve the toughest challenges for
our customers and society. Developing people allows us the build, power, move and cure. It prepares us all for the
future. Today, that is as important as ever. Globalization and technology are converging with unprecedented speed
to reshape every job, workplace and industry. Our commitment to developing people starts with a belief that
education systems must align early and always with the changing requirements of the new economy. It continues
with the understanding that employers and educational institutions must collaborate over skills development,
enabling people to learn new, relevant skills and work smarter over the entire course of a career. And it creates
global leaders, people who can navigate the complexity of our times with clarity, courage and integrity. Developing
people is commitment that doesn’t just make us better; it makes everyone better. 

Let GE invest in helping you grow
both personally and professionally
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Primary Country

United States
Primary State/Province

Wisconsin
Primary City

Wauwatosa