MR Field Service Engineer - Cairo

Job description

3401784
Additional Cities

Cairo
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Global Services
Function

Services
Country/Territory

Egypt
Postal Code

11835
Role Summary/Purpose

The Field Service Engineer will be responsible for meeting the daily service repair and
maintenance needs of the customer’s equipment and driving customer satisfaction through
Service Excellence.
Essential Responsibilities

• Basic troubleshooting, installation, maintenance and service repair needs on designated
• Equipment
• Completing Preventative Maintenance and Field Modification
• Instructions
• Ordering and managing repair parts cycle times
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
• Maintaining tools and test equipment properly and ensuring they are calibrated
• Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements
• Managing vendors’ service delivery processes in compliance with GE Healthcare policies
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
• Identifies Sales opportunities and communicate to account team. Assists in Account Sales visits
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area

Quality Specific Goals:
 Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
 Complete all planned Quality & Compliance training within the defined deadlines
 Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
 Identify and report any personal quality or compliance concerns immediately to the Quality Organization. Insure timely dispatch
 closure
 Ensure completion of all field modifications instructions (FMI’s) within prescribed time-frame
 Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Qualifications/Requirements

- Qualified to Degree level or equivalent or equivalent knowledge or
Experience
- Technical and analytical skills
- At least 2-4 years Field Services experience preferably with Comprehensive knowledge of a specific modality or multimodalities
- Proficiency in English
- Ability to work independently
- High work standards and quality
- Initiative and motivation
- Plans and organizes work effectively
- Strong communications-, listening- and interpersonal skills
- Good Customer skills; deals tactfully and effectively with differences of opinion
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country

Egypt
Primary State/Province

Cairo
Primary City

Cairo