Lifecycle Operations Engineer

Job description

3373693
Additional Cities

Bangalore
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Corporate
Business Segment

Corporate CoreTech & Cyber
Function

Digital Technology
Country/Territory

India
Postal Code

560048
Role Summary/Purpose

Responsible for working independently on components of an information development project. Contributes to the team on a variety of projects and calls upon team members for guidance as needed. Contributes to the team and works independently.
Essential Responsibilities

• End to end service/application monitoring; assess alerts and take appropriate action to assure alerts are addressed, including ticket creation, assignment to support team and lead incident resolution
• Proactively lead and drive outages to quick service restoration; provide support and leadership for all incidents, especially high priority incidents
• Maintain control, ownership and operational authority of an outage triage during high pressure situations
• Actively direct and prioritize all aspects of the incident bridge line and chat, with sense of urgency, to ensure effective resource management and service restoration
• Provide timely and concise updates to incident records and incident
• Ensure timely engagement of essential technical support teams/personnel
• Provide updates and escalate to various levels of management according to process
• Compose outage notifications and ensure content is complete, clear, concise and relevant to the audience
• Maintain operational process consistency across IT technologies
• Perform ITIL analysis and apply ITIL best practices
Qualifications/Requirements

Bachelor's Degree in Computer Science, Information Management
Bachelor’s Degree in Information Systems or related technical discipline or High School Diploma, G.E.D., or international equivalent to High School Diploma and a minimum 3 years of experience in IT Infrastructure support
•
Minimum 3 years of Networking (WAN/LAN) experience or
minimum 3 years of Compute experience
• Minimum 3 years with automation tools, such as Chef and Sensu
Desired Characteristics

• Experience as an incident manager for the enterprise infrastructure
• Working knowledge of ITIL or structured incident management and infrastructure support processes
• Strong oral and written communication skills; comfortable with communicating and presenting at all levels, including senior leadership
• Broad understanding of IT Infrastructure; experience as an infrastructure support technical resource
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country

India
Primary State/Province

Karnataka
Primary City

Bangalore