IT Service Delivery Technician

Job description

3325771
Additional Cities

Kariwa
Career Level

Experienced
Relocation Assistance

No
Business

GE Oil & Gas
Business Segment

Oil & Gas Headquarters
Function

Digital Technology
Country/Territory

Japan
Postal Code

945-0395
Role Summary/Purpose

Role will be the go-to-person for end user IT needs. Communication / coordination will be required
between global teams and local teams, including with people in IT and in other functions. Scope
will primarily be Kariwa plant, but also include all FPT employees across Japan. Both the legacy
environment and BHGE environment are included.
Essential Responsibilities

Responsible for all aspects of end user support, including but not limited to setup/troubleshooting
of PCs, printers, barcode readers, etc. Also will act as SPOC for coordination/support of infra
(network/server) related activities at Kariwa plant. Application wise, will be responsible for
setup/troubleshooting in regards to installation of applications. Will manage contractor in charge of
PC setup and L2 troubleshooting. If appropriate skills/capability/experience are displayed, there is
an opportunity to step to Service Delivery leader for all of Japan.
Qualifications/Requirements

5+ years experience in IT, especially in end user support
Fluent in Japanese and English (both written and oral)
Exposure to Industrial segments
Experience working with global teams
Flexibility to travel when required (few days to Tokyo)
Bachelor’s Degree or equivalent in IT
Desired Characteristics

Solid organizational skills including attention to detail and multi-tasking skills
Awareness of ITIL or similar IT processes
Excellent team player, ability to work effectively with virtual and global cross functional teams
Highly self-motivated, able to work independently
Strong analytical and problem-solving skills
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country

Japan
Primary State/Province

Niigata
Primary City

Kariwa