Installed Base Representative/Software Engineer

Job description

3307802
Additional Cities

Budapest
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Digital Platform & Solutions
Function

Digital Technology
Country/Territory

Hungary
Postal Code

1138
Role Summary/Purpose

You will be representing the Complaints handling engineering support team working on market leading medical visualization products installed all around the globe. You will also contribute to the team as complaints investigator, you will be responsible for analyzing the root causes and drive the preventive actions as well as the fixes through the new product introduction engineering teams.
Essential Responsibilities

·  Be in direct contact with customers and
field engineers facing issues and provide troubleshooting, answers, solutions
and work-around 
·  Drive root cause analysis and track
corrective and preventive actions on impacted teams
·  Project Management: 
·  Engage with stakeholders to understand use case
customer requirements and priorities
·  Handle customer priorities for
complaints needing deep investigation (bi-weekly
update) or that need to be addressed by the engineering teams in the product (monthly
update) 
·  Communicate with management, marketing and field teams on investigation
status, needs and progress 
·  Own the IB product backlog;
groom and ensure that an agreed scope is always ready to move into
development and then implemented per plan 
·  Communalize IB Processes and
templates among the organization 
·  Participate in new products introduction
feature definition, grooming , design and readiness review to provide insights
on Complaints, Serviceability and Maintenance impacts and lesson learned

Qualifications/Requirements

·  Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology,
Engineering and Math)or equivalent knowledge or experience
·  Excellent
communication skills and the ability to interface with customers with
confidence and clarity

Desired Characteristics

·  Experience understanding coding standards that meets and delivers desired functionality using the technology selected for the project
·  Skilled in negotiation to align stakeholders and
communicate a single synthesized perspective to the product development
team
·  Balances value propositions from competing stakeholders
·  Ensures understanding of issues and presents clear
rationale
·  Able to speak to mutual needs and win-win solutions
·  Uses
two-way communication to influence outcomes and ongoing results
·  Strong interpersonal skills 
·  Effective team building and problem solving abilities
·  Pushes self for results; pushes others for results
through team spirit and exhibiting role model behavior
·  Leadership experience inside and/or outside the
classroom 
·  Proactively learns new tools and identifies
opportunities for improvement and promotes their adoption
·  Demonstrated creative problem solving and proactive
learning
About Us

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.
Learn More About Careers at GE

Learn More About GE Healthcare

GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.

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Primary Country

Hungary
Primary State/Province

Budapest
Primary City

Budapest