Installation Engineer

Job description

3363438
Additional Cities

Mumbai
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Integrated Supply Chain
Function

Services
Country/Territory

India
Postal Code

400051
Role Summary/Purpose

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction during installation of MR and CT in Western Region
Essential Responsibilities

Technical: Installation of MR and CT Modality in Western Region.
Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems. Customer satisfaction: interface with doctors and technicians on equipment status during the install process.
LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team. Business growth: Assists in the growth and direction of business in his/her geographic area.
Productivity: Responsible for cost control during install.
Administration: Responsibly completes all administration tasks on time.
Installation: Plays a leading role in complex and multifuntional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
Coordination with Project Managers for site evaluation and site readiness and go for timely completion of installation with proper documentaion as per ISO standards.

Quality Specific Goals: Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. Insure timely dispatch closure. Ensure uploading of install docs in siebel and submission of all the install docs to all the stake holders within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Qualifications/Requirements

Qualified to Degree level or equivalent.
Technical analytical skills. 2-4 years Field Services experience.
Comprehensive knowledge of a specific modality or multi-modalities. Sought by others for guidance and advice.
Proficiency in English.
Ability to work independently with minimum direction.
High work standards and quality. Initiative and motivation. Plans and organizes work effectively.
Excellent communications, listening and interpersonal skills.
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.
Desired Characteristics

1. Bachelor’s degree and previous business consulting experience.
2. Ability to act as a project manager as needed or requested.
3. Ability to independently lead a customer through all aspects of Implementation Design.
4. Experience at a physician practice or hospital, or clinic administration background or experience with GEHC applications.
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country

India
Primary State/Province

Maharashtra
Primary City

Mumbai