Offers “General Electric”

Expires soon General Electric

Field Service Engineer, LS

  • Internship
  • RUSSIA

Job description



3431919
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare BioPharma
Function

Services
Country/Territory

Russian Federation
Role Summary/Purpose

Field Service Engineer, LS provides a complete post sales support service to the installed customer base. Maximizes customer satisfaction through smooth installation and minimum instrument downtime. Promotes and develops Service business through delivering high standards and actively seeking opportunities to provide additional services and products.
Candidates should note that this role will be in scope for the proposed transition of GE Biopharma to Danaher.
Essential Responsibilities

• Plan and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties;
• Provide advice on the use and care of instruments to customers, maintaining a high level of technical and customer management skill;
• Maintain on-going communication with other Company staff and ensure adequate liaison with and support for the Sales team;
• Plan & organize preventive maintenance visits;
• Promptly complete and return relevant paperwork (and electronic evidence) associated with service visits and installations;
• Attend and assist in the organization of training courses, meetings and seminars;
• Provide assistance and advice to Field Service and Regional Service Manager on matters relevant to the Company’s area of business;
• Maintain a positive and collaborative working relationship with other field service staff and the Sales force to ensure the customer needs are understood and met;
• Maintain stocks of useable spares, regularly reviewing the stock to optimize stock holding in keeping with instruments serviced;
• Ensure that tools and test equipment supplied by the Company are maintained in good and fully functional condition;
• Maintain an up-to-date awareness of changes to instruments and the wider aspects of technology;
• Complete allocated jobs in the shortest practical time. Where work cannot be completed retain ownership to see through to completion;
• Seek opportunities to expand the after-sales support business;
• Active selling of Service Agreements and products, seeking opportunities for future business opportunities;
• Comply with Environment, Health and Safety (EHS) Policy, laws, rules and procedures and completes all EHS training within agreed deadlines;
• The role will be 100% customer facing, all tasks can be carried out from the field via the mobile tools provided or subject to sufficient progression may be required to participate in our remote diagnostics/fix program which would typically represent.
Qualifications/Requirements

• Appropriate engineering or scientific education;
• Extensive experience in laboratory/manufacturing environment;
• Computer skills to include hardware & software (incl. MS Office packages);
• Excellent communication skills for customer service and the expansion of Service products including support agreements;
• Effective organizational and administrative skills;
• Current Driving license;
• Ability to deal professionally with people at all levels or the organization;
• Willingness to travel 75%.
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country

Russian Federation

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