Offers “General Electric”

Expires soon General Electric

Field Service Engineer - Dublin

  • Internship
  • York (North Yorkshire)

Job description



3408067
Additional Cities

Cork
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare BioPharma
Function

Services
Country/Territory

Ireland
Postal Code

T45 AV60
Role Summary/Purpose

Provide a complete After Sales Support Service to the installed customer base.
Maximize customer satisfaction through smooth installation and minimum instrument downtime.
To promote and develop Service business through delivering high standards and actively seeking opportunities to provide additional services and products.
Essential Responsibilities

·  Plan and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties

·  Provide advice on the use and care of instruments to customers, maintaining a high level of technical and customer management skill.

·  Maintain on-going communication with other Company staff and ensure adequate liaison with and support for, the Sales team.

·  Plan & organize preventive maintenance visits

·  Promptly complete and return relevant paperwork (and electronic evidence) associated with service visits and installations.

·  Attend and assist in the organisation of training courses, meetings and seminars.

·  Provide assistance and advice to Field Service and Regional Service Manager on matters relevant to the Company’s area of business.

·  Maintain a positive and collaborative working relationship with other field service staff and the Sales force to ensure the customer needs are understood and met.

·  Maintain stocks of useable spares, regularly reviewing the stock to optimise stock holding in keeping with instruments serviced.

·  Ensure that tools and test equipment supplied by the Company are maintained in good and fully functional condition.

·  Maintain an up-to-date awareness of changes to instruments and the wider aspects of technology.

·  Complete allocated jobs in the shortest practical time. Where work cannot be completed retain ownership to see through to completion.

·  Seek opportunities to expand the after-sales support business.

·  Active selling of Service Agreements and products, seeking opportunities for future business opportunities.

·  Comply with Environment, Health and Safety (EHS) Policy, laws, rules and procedures and completes all EHS training within agreed deadlines.

·  The role will be 100% customer facing, all tasks can be carried out from the field via the mobile tools provided or subject to sufficient progression may be required to participate in our remote diagnostics/fix program which would typically represent

Candidates should note that this role will be in scope for the proposed transition of GE Biopharma to Danaher and will transfer to Danaher at close of this transaction.
Qualifications/Requirements

Required:

·  Appropriate engineering or scientific education.

·  Extensive experience in laboratory/manufacturing environment.

·  Computer skills to include hardware & software (incl. MS Office packages).

·  Excellent communication skills for customer service and the expansion of Service products including support agreements

·  Effective organizational and administrative skills

·  Current Driving licence.

·  Ability to deal professionally with people at all levels or the organization.

·  Willingness to travel 30%

·  Comfortable in clean room environment

Desired:

·  Knowledge of Life sciences or service business and customer base.

·  Relevant instrumentation/technology experience.

·  Knowledge of GEHC product range

·  Basic computer networking skills.

·  Experience of Service Support role in similar industry.

·  Scientific or engineering related qualification.

·  Knowledge of automation- Delta V control

·  Specific Competencies & Work Traits

·  Willing to travel on occasion within Europe

·  Communication skills

·  Team Player
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients. Learn More About GE Healthcare .

GE is committed to taking on the world’s toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you!

Become a fan of ourFacebook page. Receive job and event notifications by becoming a member of theGE Talent Community . Stay up to date on what’s happening at GE around the globe by checking out theGE Careers Blog .

Primary Country

Ireland
Primary State/Province

Munster
Primary City

Cork

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