End User Support Engineer

Job description

3519395
Additional Cities

Bengaluru
Career Level

Experienced
Relocation Assistance

Yes
Business

GE Digital
Business Segment

Digital Power Generation Oil & Gas
Function

Digital Technology
Country/Territory

India
Postal Code

560 066
Role Summary/Purpose

GE is actively seeking experienced support engineers to join our growing Customer Support team. As part of this role, you will be working with proactive monitors, seeking resolution and mitigating risk to improve availability and health of GE Digital’s software solutions. If you are excited about the opportunity to learn and work on software solutions, enjoy trouble shooting and solving complex problems, consider the opportunities to join GE Digital’s global support organization.
Essential Responsibilities

The job entails proactive monitoring and routine evaluation of GE Digital’s advanced analytics-based solutions.
As Support Engineer you will be:
1. Responsible for delivering proactive Support for various GE Digital’s advisory solutions within the scope of a typical Customer Support and Services Agreement.
2. Daily review of advisory reports, alerts, monitoring dashboards and support analytics to maintain high level of system availability.
3. Troubleshoot and resolve system issues. Proactively identify system failures, fix issues and provide detailed root cause analysis reports.
4. Troubleshoot and resolve data communication failures within defined service level agreement.
5. Creating, maintaining, migrating and troubleshooting Linux/Windows shared / virtual / dedicated servers.
6. Set up virtual machine, troubleshoot and resolve remote desktop/server connection issue. should be able to handle problem related to data flow/migration from virtual network/client server.
7. Escalation management during critical events/application outage.
8. Maintain regular customer contact and call logs.
Qualifications/Requirements

1. Four (4) Year Degree in Computer Science/Engineering or related disciplines.
2. Up to 3 years of experience working in software/IT industry with emphasis on development/network systems/infrastructure/Production Support.
3. Knowledge on system architecture, security, remote server.
4. Hands on experience with distributed and/or enterprise applications.
5. Debugging/troubleshooting skills using SQL queries/python or any other tools.
6. Strong understanding of support processes – handling tickets, monitoring, processes and metrics
7. Ability to solve complex problems independently.
8. Maintain SLA’s through the implementation of proactive issue detection and reporting.
9. Able to prioritize in complex, fast-paced environment.
Desired Characteristics

Technical Expertise:
• 1-3 years of experience in sustainment engineering, technical customer support, or software development
• Hands on operations experience with multiple application, OS and network level support

Business Acumen:
• Ability to communicate effectively with technical and non-technical communities

Personal Attributes:
• Ability to influence and build strong relationships with peers and senior managers in various geographical locations
• Strong analytical, planning and organizational skills to manage multiple tasks and processes effectively
• Focus on customer satisfaction and ability to work well with a team
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country

India
Primary State/Province

Karnataka
Primary City

Bengaluru