Application Specialist

Job description

3513983
Additional Cities

Shanghai
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Pharmaceutical Diagnostics
Function

Sales
Country/Territory

China
Additional States/Provinces

ShangHai
Postal Code

201203
Role Summary/Purpose

Responsible for providing formal technical, application and clinical support during the whole sales process. Responsibilities may include providing the required product demonstrations, clinical trial support, post-sale installation, as well as application training and/or customer service activities to support sales objectives.
Essential Responsibilities

• Provide technical, application and clinical leadership during whole sales process by demonstrating full range of product features (CT, MR and cathlab)
• Develop, coordinate and deliver product application training to customers on contrast, software and/or equipment usage, optimizing and demonstrating Imaging protocols, use of Injectors, maintaining customer relationships
• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
• Support trade shows and professional conferences by performing product demonstration, Image Quality with Contrast Imaging protocols and promotion as well as customer training
• Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type / position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required
Qualifications/Requirements

• Required active professional clinical/technical certifications/registries necessary to scan live patients in a clinical set-up
• Clinical scanning proficiencies on current products/platforms
• Minimum of 2 years clinical / technical experience
• Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows
• Ability to communicate effectively using English
Desired Characteristics

• Associate’s or Bachelor's degree preferred in related business or technical/clinical field
• Strong presentation skills (public speaking and lecture experience desired)
• Demonstrated ability to understand and present complex material in understandable terms
• Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
• Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
• Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
• Team oriented with a customer satisfaction mindset
• Ability to multi-task effectively and manage multiple priorities at one time
• Willingness to be flexible/adapt to changing work environments
• Clinical experience in large hospital/university setting preferred
• Three years of demonstrated clinical scanning skills in specific modality-Current GE product experience
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country

China
Primary State/Province

Shanghai
Primary City

Shanghai