R&A_Supervising Associate

Job description

Job purpose:

· 
This role focuses on the people management, regular interaction with clients for day to day business purpose, managing larger team (business units) within Reporting team. In this role, candidate is expected to provide the key support to internal stakeholders to drive various initiatives, global/local projects, take business/process related decisions as need basis and provide the regular required updates to R&A CoE leadership.

· 
This role will be global role in nature and candidate is expected to be flexible with shift to support global clients.

Job Responsibilities:

·  Meeting agreed Service Level Agreements (SLA) on Turn Around Time (TAT) & accuracy
·  Interacting with clients on a regular basis
·  Review and delivery of high level reports to Leadership on a monthly /Ad-hoc basis
·  Understanding clients requirements
·  Providing effective solutions
·  Effective escalation management skills
·  Ensure to complete the daily, weekly and monthly check list
·  Develop back up plan and focus on cross training the team
·  Identify and implement process improvement ideas
·  Training new hires
·  Provide value add to reports and information to clients
·  Trouble Shooting and query management
·  Creation and maintenance of process documents on a regular basis

Roles & responsibilities:

·  Manage the monthly/weekly/scheduled and adhoc reports delivery for Reporting team
·  Preparing dashboards for the internal/external stakeholders
·  Root cause analysis of issues
·  Ensuring adequate internal control procedures are in place
·  Effective people management
·  Conduct career development conversation with team members on periodic basis
·  Regular client connect
·  Driving exceptional client service
·  Perform regular analysis on all productivity metrics and recommend improvements
·  Create and develop an environment to help and motivate the team members to optimize their performance and professional growth
·  Mentor team members and provide direction/ guidance to them

Educational Qualifications:

·  B.Com / MBA or CWA Inter / CA Inter

Knowledge and skill set:

·  Understanding of accounting concepts
·  Good written and oral communication skill
·  Good negotiating skills
·  Decision making capabilities
·  Managing larger team
·  Effective delegation, multitasking and attention to details
·  Knowledge of MS office tools – Excel, Access, Power point

Experience Required:

·  6 to 8 years of relevant experience