Offers “Ernst & Young”

Expires soon Ernst & Young

Production Support

  • Internship
  • Bangalore (Bangalore Urban)

Job description



JOB SUMMARY

Associate provides operational and level 3 support for production applications in the IMT Planning & Reporting Portfolio.  Responsibilities involve the daily management of incidents, operational maintenance and support, development support, and proactive/preventative analysis of systems. Demonstrates knowledge of key business processes, products and services, within agreed areas of expertise.

KEY RESPONSIBILITIES

·  Daily management of incidents and service requests
·  Migration between environments following the migration path
·  Keeping the environment compliant with firm standards
·  Migration between environments
·  Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences.
·  Is able to plan, schedule and monitor work activities in order to meet time and quality targets.
·  Is able to absorb rapidly new technical information, business acumen, and apply it effectively.
·  Good appreciation of wider field of information systems, its use in relevant employment areas and how it   relates to the business activities of the employer or client.   
·  Demonstrates analytical and systematic approach to problem solving.

KNOWLEDGE, SKILL AND EXPERIENCE REQUIRED

· 
Demonstrable knowledge of Windows 2008/2012 server O/S

· 
Demonstrable Intermediate to Advanced knowledge of web platforms such as IIS, WebSphere, etc.

· 
General understanding of networking/LAN/WAN/DMZ concepts

· 
Ability to read and understand code (Code-competency) for diagnosis, escalation to tier 4 teams

· 
Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc.

· 
In-depth knowledge of Stored Procedures, SSIS and Data Transformation Services

· 
Understanding of n-Tier application architecture concepts

· 
In-depth knowledge of  SQL2008/2012

· 
In-depth knowledge of Oracle Hyperion and Cloud services

· 
Familiarity with SQL DBMS interface and integrated tools

· 
Creation of simple queries, running pre-defined scripts, configuration, security, and interpreting logs and traces.

· 
Demonstrable knowledge and familiarity with T-SQL or PL/SQL

· 
Knowledge of C#, VB.NET, ASP.NET programming

· 
Experience with Windows BATCH Scripting, VBScript

· 
Web Development- HTML, Javascript, XML and Web Services

· 
Experience with Active Directory and single sign-on protocols

· 
Knowledge of SQL Server 2008, CDC (Change Data Capture), SQL Server 2005, SSIS, SQL Reporting Services (SSRS), SQLXML3.0,  SQL Server Analysis Services (SSAS)

· 
Microsoft Visual Studio 2008 or higher

· 
Experience with Team Foundation Server (TFS), Microsoft SMS ( Systems management Server)

· 
Experience with F-Secure, SFTP, Control-M batch job scheduling tool

· 
SQL knowledge relating to replication setup, DTS, clustering, etc.

· 
Experience with performance monitoring tools and analysis i.e. MS PerfMon

· 
Experience supporting applications in shared or virtual environment

· 
Sharepoint, Access and Office ( SharePoint  2010 an asset)

· 
Software Engineering

· 
General understanding of various IT security concepts as they relate to production environments

· 
Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

· 
Completes projects by coordinating resources and timetables with user departments and data center.

· 
Deployment of application upgrades and fixes

· 
Responding to automated alerts on the health of systems

· 
Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications

· 
Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status

· 
Adhere to E&Y and ITIL guidelines for Incident, Problem and Change Management.

· 
Effective call management including logging, monitoring / updating, prioritising and resolving calls in a timely fashion.

· 
Ensures all work is carried out and documented in accordance with required standards, methods and procedures.

· 
Re-creation, analysis, troubleshooting, and diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms.

· 
Determination of root cause of incident (configuration vs. defect)

· 
Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents.

· 
Installation of applications in support environments.

· 
Deployment of application upgrades and fixes

· 
Responding to automated alerts on the health of systems

· 
Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications

· 
Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status

· 
Adhere to E&Y and ITIL guidelines for Incident, Problem and Change Management.

· 
Effective call management including logging, monitoring / updating, prioritising and resolving calls in a timely fashion.

· 
Ensures all work is carried out and documented in accordance with required standards, methods and procedures.

QUALIFICATION, CERTIFICATIONS AND EDUCATION REQUIREMENTS 

· 
ISEB Certificate in Application Management Essentials

· 
Level 3, 4 and 5: S/NVQ for Information / Communication Technology Professionals

· 
MCITP - Microsoft Certified IT Professional

· 
ITIL Foundation Certificate in IT Service Management

· 
Degree in Computer Science or related discipline.

· 
Further or Higher education standard qualification.

· 
Fluent in English language, written and verbal

· 
Other key languages as required

· 
6+ years in Application Management, Operational Support environment/discipline

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