Mailroom Services Coordinator

Job description

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY's growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

Join our Enterprise Support Services (ESS) team and you will provide comprehensive, quality administrative and support services for all of our EY member firms. Our ESS professionals span a wide range of vital roles, from administrative support to facilities management, creative design, tax return processing, file management and emergency preparedness.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That's how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Job Summary:

As Distribution Services Coordinator, you'll coordinate the distribution of all mail services within an EY office and/or Region, including auxiliary mail. You'll process internal and external mail distributions, special packages and deliveries, to provide a consistent, high-quality service.

In this role, you'll receive general supervision, and may coordinate and supervise the activities of Distribution Services staff.

Key Responsibilities:
·  Oversee and coordinate work of support services staff providing mailroom operations and distribution, including auxiliary mail functions (e.g., pouch control, certified mail, messenger receipt and deliveries, and memo distribution)
·  Monitor and evaluate the performance of Distribution Services staff. Help identify opportunities for staff development and cross-training
·  Operate within EY's standards, and confirm compliance with firm processes and vendor contracts
·  Carry out various facilities services functions at EY sites, to deliver consistent, high-quality, cost effective services
·  Through your guidance, confirm that EY's assets and image are protected, by maintaining a safe, functional and productive work environment
·  Operate within established procedures and standards. May recommend improvements in processes, and in managing expenses
To qualify, candidates must have:
·  Exceptional customer service skills
·  Outstanding interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
·  Dependability, with excellent organizational skills, business maturity, enthusiasm and a positive attitude
·  A highly motivated work ethic, with the ability to recognize when a job needs to be done and the capability to do it completely, assuming responsibility for quality
·  Sound business judgment and initiative, in determining the appropriate approach to take in non-routine matters
·  Ability to handle administrative details and day-to-day issues independently, assuming responsibility without direct supervision
·  In-depth knowledge of work routines and procedures for mailroom operations and distribution
·  Working knowledge of Microsoft Office programs
·  A minimum of 3-5 years related experience
·  Bachelor's degree, or equivalent experience

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.