Offers “Ernst & Young”

Expires soon Ernst & Young

Learning Admin - Associate

  • Cochin (Ernākulam)

Job description



Essential Functions of the Job:

·  Creating and managing Learning courses inSuccessFactors, based on the request received from the regional Talent Team
·  Creating and managing Scheduled Offering(Class), with a specific start and End date & time, Location, Instructoretc... to deliver the Course content effectively, based on the requestreceived from the regional Talent Team
·  Roster Management: Managing theRegistration/Cancellation for the Scheduled Offering’s (Classes).
·  Notifying the employees through variouscommunications (email) on the upcoming classes which they have registered for(eg: Registration notification, Joining Instruction, Leader Communicationetc...)
·  Preparing and providing Onsite Documents whichis required for the training (Rosters/Attendance sheet, Name Tag’s, TableTents)
·  Triggering feedback survey for the classescompleted
·  Processing the Completion/Awarding credit forthe Learners attending the Scheduled Offering (Class) based on the allocated hours of the session
·  Preparing and sharing the evaluation summaryreport for the class conducted based on the survey result provided by theparticipants
·  Providing standard Learning Reports based onthe request received
·  Handling the Learning related queries receivedthrough Service-Now
·  Liaise between the Learner and the Talent team
·  Establish clear understanding of the EYLearning process flow and related activities
·  Strictly follow the Learning Admin processmap, procedures and Work instructions to execute the assigned requestsappropriately
·  Strict adherence to the defined Service LevelAgreements (SLAs)
·  Ensure quality compliance as per the definedstandard Global process model
·  Followsthrough on commitments and takes responsibility for results; effectivelyprioritizes assignments; identifies and reports barriers and issues toSupervisor
·  Respondsto emails and enquires in a timely manner 
·  Preparesand contributes to reporting as directed 
·  Assistswith GDS initiatives and other projects as assigned 
·  EnsuresGDS organizational policies and processes are followed
·  Activelyparticipates and completes the performance management and development planactivities 
·  Identifiespotential areas for process improvements and makes recommendations to Senior and Supervisor roles
·  Ensurethere are no deviations from the agreed process – raise change requestswherever required upon getting confirmation from the Supervisor

 

 

Knowledge and Skills Requirements:

 

·  Goodcommunication, interpersonal skills and customer orientation; workseffectively with others
·  Command of spokenand written English due to session hosting were participants includes fromSenior leaders across Globe
·  Displays positiveattitude; meets challenges and changes with an open mind, demonstratescommitment to the job
·  Goodorganization, analytical and problem-solving skills; able to exercisejudgment in day to day work activities
·  Takes initiativeand follows through as appropriate; attentive to details; efficientlyprocesses high volume of transactions
·  Flexible anddependable; willing to adjust work schedule as necessary to meet peak demandsand customer requirements
·  Good keyboardingand data entry skills
·  Working knowledgeof firm standard technology such as Outlook, IE, Windows, Excel, Word,PowerPoint; experience with HR specific technology a plus – Success Factors(Learning Management System)/Service Now/ABC

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