GEET - Advanced Analyst

Job description

Job purpose:

·  Providing support on EY SharePoint applications; EY One Space, EY Key Space and Interact.
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Setting up SharePoint sites for EY client engagements.

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Setting up workspaces for different client engagement roles with specific levels of accesses.

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User management, enrolment and site administration.

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Answering functional query from client or user or EY user on behalf of client user.

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Incident escalation to respective team either on behalf of client or user

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Answering user queries in a timely manner to ensure SLAs are met.

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Escalation of change request and defects to respective team or contact on behalf of client, team or user

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Logging of calls, requests and incidents, within Service Now

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Building good knowledge of internal business processes and to offer guidance to drive efficiencies.

Skill requirements:

·  2-4 years of total work experience in SharePoint application support.
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Bachelors or master’s degree, in any discipline with strong affinity towards IT tools and applications.

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Good working knowledge in SharePoint technology with prime focus on SharePoint site administration.

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Good exposure to tools and technology platforms.

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Prior experience of working in ticketing tools.

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MSOffice suite (moderate to expert level) – word, excel, power point.

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Able to provide functional support in a timely manner and respond to critical usage requests from the business

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Experience in working in a multi-cultural and team environment.

Personal Skills/Experiences:

·  Have excellent communication skills - both written and oral.
·  Demonstrate strong organizational skills, structured thinking abilities and be able to seea project through to the end.
·  Able to demonstrate ‘business acumen’ and to be able to identify and challenge inefficiencies
·  Demonstrate strong interpersonal and analytical skills.
·  Demonstrate an eye for detail.
·  Be flexible and willing to adjust responsibilities to align with developing business needs.
·  Demonstrate capability to work in a multi-cultural environment and in complex environments where objectives may not always be aligned.