Offers “Ernst & Young”

Expires soon Ernst & Young

GDS - TSS Recruitment Associate

  • Internship
  • PHILIPPINES

Job description



Job Summary:

 

Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including recruitment support, onboarding support, people data administration, learning administration and performance management support to Ernst & Young member firms.

TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure.

These services are delivered from our centers in Dalian, China; Kerala, India, Manila Philippines and Wroclaw, Poland. 

 

The TSS Associate is responsible for completing assigned HR functional transaction or work activities of recruitment /onboarding/people data administration… in accordance with the established policies, procedures and service level agreements of GDS whilst building positive and productive relationships with customer representatives.

Ernst &Young Job Description

Job Title:  TSS Associate

 

# of vacancies:

Location:

 

Function: GDS-CBS

 

 

Skill Level: n/a

Rank: Associate (66)

 

Sub Function: People Shared Services

 

 

Reports to: TSS Supervisor

 

Job Summary:

 

Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including recruitment support, onboarding support, people data administration, learning administration and performance management support to Ernst & Young member firms.

TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure.

These services are delivered from our centers in Dalian, China; Kerala, India, Manila Philippines and Wroclaw, Poland. 

 

The TSS Associate is responsible for completing assigned HR functional transaction or work activities of recruitment /onboarding/people data administration… in accordance with the established policies, procedures and service level agreements of GDS whilst building positive and productive relationships with customer representatives.

 

Essential Functions of the Job:

 

Ø  Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures

Ø  Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed

Ø  Ensures all new process updates are incorporated while processing transactions

Ø  Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines

Ø  Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor

Ø  Respondstoemailsand enquiresin a timely manner

Ø  Prepares and contributes to reporting as directed

Ø  Actively participates and completes the performance management and development plan activities

Ø  Identifies potential areas for process improvementsandmakes recommendations toSupervisor

Ø  Assists with GDS initiatives and other projects as assigned

Ø  Ensures GDS organizational policies and processes are followed

 

Knowledge and Skills Requirements:

 

Ø  Good communication, interpersonal skills and customer orientation; works effectively with others

Ø  Command of spoken and written English 

Ø  Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job

Ø  Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities

Ø  Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions

Ø  Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements

Ø  Good keyboarding and data entry skills

Ø  Working knowledge offirm standard technology such as Outlook, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus

 

 

Supervision Responsibilities:

 

Ø  No direct supervision responsibilities

Other Requirements:

 

Ø  Flexibilityin working hours to accommodate multiple time zones as needed.

Ø  May need to work extra hours in case of special customer requirements

 

 

Job Requirements:

Education:

 

Ø  Bachelors degree or above from a commercial, business or HR related discipline.

 

Experience:

 

Ø  0 - 2+ years work experience preferred including prior Shared Services/BPO and/or HR Operations experience

 

Certification Requirements:

 

Ø  None specifically noted.

 

Note:

This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.

 

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