GDS - TSS Recruitment Associate
Internship PHILIPPINES
Job description
Job Summary:
Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including recruitment support, onboarding support, people data administration, learning administration and performance management support to Ernst & Young member firms.
TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure.
These services are delivered from our centers in Dalian, China; Kerala, India, Manila Philippines and Wroclaw, Poland.
The TSS Associate is responsible for completing assigned HR functional transaction or work activities of recruitment /onboarding/people data administration… in accordance with the established policies, procedures and service level agreements of GDS whilst building positive and productive relationships with customer representatives.
Ernst &Young Job Description
Job Title: TSS Associate
# of vacancies: …
Location: …
Function: GDS-CBS
Skill Level: n/a
Rank: Associate (66)
Sub Function: People Shared Services
Reports to: TSS Supervisor
Job Summary:
Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including recruitment support, onboarding support, people data administration, learning administration and performance management support to Ernst & Young member firms.
TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure.
These services are delivered from our centers in Dalian, China; Kerala, India, Manila Philippines and Wroclaw, Poland.
The TSS Associate is responsible for completing assigned HR functional transaction or work activities of recruitment /onboarding/people data administration… in accordance with the established policies, procedures and service level agreements of GDS whilst building positive and productive relationships with customer representatives.
Essential Functions of the Job:
Ø Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures
Ø Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
Ø Ensures all new process updates are incorporated while processing transactions
Ø Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
Ø Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
Ø Respondstoemailsand enquiresin a timely manner
Ø Prepares and contributes to reporting as directed
Ø Actively participates and completes the performance management and development plan activities
Ø Identifies potential areas for process improvementsandmakes recommendations toSupervisor
Ø Assists with GDS initiatives and other projects as assigned
Ø Ensures GDS organizational policies and processes are followed
Knowledge and Skills Requirements:
Ø Good communication, interpersonal skills and customer orientation; works effectively with others
Ø Command of spoken and written English
Ø Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
Ø Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities
Ø Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
Ø Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
Ø Good keyboarding and data entry skills
Ø Working knowledge offirm standard technology such as Outlook, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus
Supervision Responsibilities:
Ø No direct supervision responsibilities
Other Requirements:
Ø Flexibilityin working hours to accommodate multiple time zones as needed.
Ø May need to work extra hours in case of special customer requirements
Job Requirements:
Education:
Ø Bachelors degree or above from a commercial, business or HR related discipline.
Experience:
Ø 0 - 2+ years work experience preferred including prior Shared Services/BPO and/or HR Operations experience
Certification Requirements:
Ø None specifically noted.
Note:
This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.