GDS - Tax SharePoint Administrator

Job description

Job purpose:

 

·        Providing support on EY SharePoint applications; EY OneSpace, EY KeySpace and EY Interact.

·        Setting up SharePoint sites for EY client engagements.

·        Setting up workspaces for different client engagement roles with specific levels of accesses.

·        User management, enrollment and site administration.

·        Answering functional query from client or user or EY user on behalf of client user.

·        Incident escalation to respective team either on behalf of client or user

·        Answering user queries in a timely manner to ensure SLAs are met.

·        Escalation of change request and defects to respective team or contact on behalf of client, team or user

·        Logging of calls, requests and incidents, within Service Now

·        Building good knowledge of internal business processes and to offer guidance to drive efficiencies.

 

Skill requirements:

·        3-5 years of total work experience preferably in to IT production support on IT tools and applications.

·        Bachelors or Master’s degree, in any discipline with strong affinity towards IT tools and applications.

·        Good working knowledge in SharePoint technology with prime focus on SharePoint site administration.

·        Good exposure to tools and technology platforms.

·        Prior experience of working in ticketing tools.

·        MS Office suite (moderate to expert level) – word, excel, power point.

·        Able to provide functional support in good time in order to respond to critical usage requests from the business

·        Experience in working in a multi-cultural and team environment.

 

Personal Skills/Experiences:

·        Have excellent communication skills - both written and oral.

·        Demonstrate capability to filter the key business requirements and to have sufficient creativity to build simple solutions in which the most important requirements are delivered to time and cost.

·        Demonstrate strong organizational skills, structured thinking abilities and be able to see a project through to the end.

·        Able to demonstrate ‘business acumen’ and to be able to identify and challenge inefficiencies

·        Demonstrate strong interpersonal and analytical skills.

·        Demonstrate an eye for detail.

·        Be flexible and willing to adjust responsibilities to align with developing business needs.

·        Demonstrate capability to work in a multi-cultural environment and in complex environments where objectives may not always be aligned.