GDS - Service Excellence Assistant Director

Job description

The opportunity

Global Delivery Services (GDS) is a driving force behind EY’s globalization – currently incorporating Procurement, Talent, Finance and Accounting, IT, Risk management, Talent, Creative Agency, Learning Solutions and Program Execution Services – it aims to achieve effectiveness and efficiency in order to provide sustainable value and is at the core of EY’s most notable transformation projects.

Required experience:

·  Strong experience in problem solving and driving change through technology
·  Total experience between 8-15 years
·  Should have an experience of managing or supporting workstreams / project initiatives in large scale transformation projects.  Competencies/ skills:

·  Assess End to End processes to identify improvement/automation opportunities and create automation/transformation roadmap
·  Well versed with contemporary technologies & leading tools, RPA (attended/unattended) automation, Machine learning, Artificial Intelligence and Analytics, also have a proven record of implementing large scale Transformation project
·  Experience in process due diligence and diagnostics, building solutions and process restructuring.
·  Ability to set up lag and lead indicators for measurement in the system. Build and drive calibration models to drive standardization across onshore and offshore.
·  Ability to decipher metrics both independent and derived.
·  Predictive methods of defect deduction and setting up of root cause & corrective system for robust assurance.
·  Experience in delivering end to end projects delivering on key metrics around customer satisfaction, cost reduction and efficiency improvement.
·  Demonstrated skill at data cleansing, data quality assessment and using analytics for data assessment
·  Collaborate with various functions to ensure the system solutions meet the functional requirements
·  Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team

Other skills

·  Knowledge of statistical tools
·  Knowledge of business analytics tools like Tableau, PowerBI or similar tools
·  Exposure to agile framework
·  Implement visualization concepts
·  Expertise in building reports and ability to derive intelligence from it
What we look for

We look for high performers, who consistently deliver quality work while continually looking for ways to improve. We want you to have a clear sense of personal and professional accountability, and know how to build relationships by doing the right thing. We look for people who demonstrate drive, vision and determination and are passionate about helping our clients achieve their goals.

We want people who understand the challenges of working in a professional services environment, and are focused on achieving and delivering the best for our clients.

What working at EY offers

We offer a competitive compensation & benefits package and different rewards program like travel opportunities, awards & recognitions, loyalty awards.

EY is committed to doing its part in building a better working world, thus, the organization promotes continuous learning and development opportunities by providing in-house technical and supplemental training related to each role, as well as promoting developmental programs, such as mentoring activities, projects, and the like, which will aide in our employees’ succession planning and career advancement.

Talk to anyone at EY and they’ll tell you what a rewarding place it is to work. As you collaborate with colleagues in our high-performing teams, you gain exposure to some of the most complex and stimulating situations in the business world.

For us, it’s vital you share our goals — so we can work together to achieve success.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.