GDS - APAC Finance Business Advisor

Job description

EY is seeking talented team members to be part of our Finance Client Support team as part of our move to SAP ("Project Mercury"). This opportunity will enable you to become a key team member of a global leader in Assurance, Tax, Transaction and Advisory services.

 

In this role, you will play a key role in providing insightful financial advice to the business on opportunity structure, revenue recognition, margin improvement and inventory management as well as recommending best practices for using tools and processes to drive optimum opportunity and engagement results.

 

The opportunity 

 

The Mercury Business Advisor plays a key role to advise and support our client serving engagement teams to make best use of Mercury and its processes in order to effectively manage their projects with EY’s external clients. There are two main components to this role:providing on-demand financial advisory support to engagement teams reaching out through a variety of technology (online chat, phone line or tickets) and impactful proactive outreach to engagement teams that have been identified as needing intervention through financial metrics exception reporting. 

 

Mercury Business Advisors are closely connected to a broader network of functional experts (Risk Management, Client Relationship Management, SAP Technical, etc.) as well as to Finance Leaders in the countries they support. Together, this group teams to share knowledge and continuously improve the support they provide to the client serving community. The role will provide support virtually in a time zone conducive environment. 

 

In summary, the Mercury Business Advisor is a finance professional with end-to-end system, process and policy knowledge who provides the right advice when it is needed and partners with other functions to address the issues facing the business as we transform how we operate.

Your key responsibilities

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Analytical/Decision making responsibilities:

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Make relevant decisions to ensure client servers receive a timely and accurate response such that questions / issues are resolved in a one-stop basis where possible - and where that is not possible, escalated to the appropriate functional expert quickly and effectively.

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Manage new user lack of knowledge / frustration and direct the interaction to the best outcome for the end-user, leveraging strong soft skill abilities and global mindset to adapt personal style where needed

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When working on client server portfolios, leverage system and finance expertise to prepare for the discussion, making judgments regarding the topics to be addressed and their prioritization and understanding when to reach out to other functional experts in order to help prepare for the interaction.

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Ability to multitask and prioritize deliverables including the following activities:

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Attend engagement team meetings for the week.

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Review open items in Service Now (ticketing system), prioritize follow up activities and schedule engagement team meetings for the week.

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Spend scheduled time 'on the grid', taking calls / chats from client servers - which includes activities such as:

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Reviewing pricing plans

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Advising on service line Global Delivery Services leverage targets

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Screen sharing to show teams how to add a rate card to the price plan

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Ensuring engagement teams are properly prepared for client negotiations from a financial perspective

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Advising on how to select the correct client entity for opportunities

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Explaining downstream impacts of different user choices required by Mercury

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Provide instruction and guidance on estimate to complete (ETC) processes and corresponding financial impacts

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Collaboration and Teaming: In addition to spending some time 'on the grid', Mercury Business Advisors are expected to:

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Team with others across Finance to work through project portfolios (e.g. book of business reviews) and advise client serving teams on how to adjust and improve their financials

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Provide guidance on local policy and leading practices

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Facilitate training for client serving teams on Mercury and effective financial management practices.

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Contribute to continuous improvement by sharing knowledge and providing support to other team members across borders, service lines, and industries and constantly leverage leading practices

Skill and attributes for success:

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Understanding of accounting and finance principles and their application in a commercial environment

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Fluent and effective communication style in English

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Strong verbal and written communication skills

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Ability to express and convey ideas

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Proficiency with firm standard technology such as Outlook, Internet Explorer, Windows, Excel, Word, PowerPoint

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Experience with Service Now, Cisco Finesse and virtual telephony in a contact center is a plus

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Strong ability to learn quickly and share knowledge and excellent listening skills to provide focused advice, combined with the ability to apply judgment and seek guidance when escalation to a functional expert is appropriate

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Strong understanding of the client server perspective and the ability to view issues through their lens. Logical approach to problem solving such that the end-solution is delivered to the customer’s satisfaction

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Professional approach, demonstrating tact and diplomacy and has the ability to prioritize workload and deliver outputs within strict deadlines. Strong communication and partnering skills with people of all levels of the firm and highly effective at virtual teaming and influencing skills

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Strong knowledge of financial metrics and dependencies including ability to calculate variances quickly and accurately. Experience in translating technical system "jargon" into business relevant terms so that concepts are understandable to client serving teams

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Strong interpersonal skills and customer orientation; positive outlook, open, honest and ethical

To qualify for the role you must have:

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A Bachelor’s degree holder in Business Administration, Accountancy, Finance or related courses

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A minimum of 3 years of experience in customer relationship support required to perform this position

Ideally, you’ll also have:

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Contact center/Captive (voice): F&A, Banking, Customer Service experience

Other requirements:

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While overtime is not a requirement, individuals in this role are expected to recognize when extra effort/time is needed to produce optimal outcomes and manage the situation accordingly, working with peers and supervisors to balance workloads as necessary

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June into early July represents the close of the EY fiscal year. As such, this is a problematic time to take vacation in this role. (Peak season)

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Self-educate and seek additional knowledge by staying up to date with the firm's policies, processes and tools

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Build relationships and stay connected with the business and functional experts

What working at EY offers

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As an MBA you will be an integral part of the Asia-Pacific finance team and you will have the opportunity to develop new skills and progress your career in a global organization.

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Day to mid shift depending business requirements

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Weekends off (Sat & Sun)

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Support, coaching and feedback from some of the most engaging colleagues around