EY Help HR Generalist Advisor - 12 month FTC

Job description

HR Services provides the most effective and efficient solution for Talent’s strategic and operational needs. We leverage our global strength and scalability to drive the HR-related technology, projects and processes that allow EY to deliver against the changing requirements within our Talent organization to enable success.  HR Services offers key services to EY’s Talent teams (global, area, region and country) within the businesses.

Talent Shared Services Delivers seamless and consistent HR operational services to the organization through a globally efficient network of Regional and Global Delivery Servicescenters.


Role description:     EY Help HR Generalist Advisor (Level 2)

Reporting to :            EY Help HR Manager

Location:                   Birmingham

Please note this role is a 12-month fix-term contract.

Talent Shared Services provides the most effective and efficient solution for Talent’s strategic and operational needs. We leverage our global strength and scalability to drive the HR related technology, projects and processes that allow EY to deliver against the changing requirements within our Talent organization to enable success. Talent Shared Services offers key services to EY’s Talent teams (global, area, region and country) within the business and delivers seamless and consistent HR operational services to the organization through a globally efficient network of Regional and Global Delivery Services centers.

The opportunity

In this role you will play an important part in the EY Help HR team. You’re likely to spend most of your time offering high quality first-line HR advice and guidance on a wide range of queries. Your key mission will be to advise on HR policy and practice relating to employment with EY to include resolving pay and benefits issues.

Your key responsibilities
· 
Give clear explanation of HR policy to employees and counselling managers on a wide range of subjects

· 
Make decisions and apply commercial judgement in dealing with HR policy issues e.g. parental leave, flexible working etc

· 
Appropriately guide employees and line management through the HR Intranet

· 
Record details of incoming calls and emails in a timely and accurate manner, tracking through to closure/client resolution

· 
Escalate queries requiring ongoing case support to the EY Help HR Counsellor Advice Team

· 
Ensure own comprehensive knowledge of the HR Intranet and share best practice with colleagues

· 
Coach colleagues in other UK TSS teams in area of expertise

· 
Contribute to UK TSS and wider HR team by identifying trends or repeated queries or issues arising from HR policy or procedure

· 
Provide support to other UK TSS teams as and when required

· 
Build and maintain recognised levels of ‘excellent’ customer service

· 
Ensure compliance with the Data Protection Act at all times

· 
Contribute to UK TSS and wider HR projects and initiatives

· 
Commit to own personal development and completion of appropriate learning and development activities to ensure capability and skills are current

· 
Take responsibility for keeping abreast of EY HR policy and process developments

Skills and attributes for success


We are interested in people with a minimum one year’s HR professional experience (ideally gained in large corporate organisation) with knowledge of employment law and HR processes. As a successful candidate you will have the ability to demonstrate business knowledge as well as use of initiative and pro-activity. Previous experience within a service delivery environment including management of customer relationships in a front line role particularly providing advice by telephone.

To qualify for the role you must have;
·  A Level qualifications or equivalent
·  Knowledge of operational HR systems
· 
Ability to work to and enhance prescribed HR procedures

What we look for


We are looking for a high energy individual with excellent communication and customer service skills. If you are a true team player, who commits to own personal development and flexibly supports other team members in response to work volumes, the role is perfect for you.

What working at EY Offers


We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well - being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

· 
Support, coaching and feedback from some of the most engaging colleagues around

· 
Opportunities to develop new skills and progress your career

· 
The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.