Offers “Ernst & Young”

Expires soon Ernst & Young

DL-GSS-Enablement Service-TSS L&D-Korean

  • Dalian, CHINA
  • Energy / Materials / Mechanics

Job description



Responsibilities:
· 
Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures

· 
Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed

· 
Ensures all new process updates are incorporated while processing transactions

· 
Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines

· 
Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor

· 
Responds to emails and enquires in a timely manner

· 
Prepares and contributes to reporting as directed

· 
Actively participates and completes the performance management and development plan activities

· 
Identifies potential areas for process improvements and makes recommendations to Supervisor

· 
Assists with GSS initiatives and other projects as assigned

· 
Ensures GSS organizational policies and processes are followed

 
Requirements:
· 
College graduate

· 
Good oral and writtenKorean&Englishskills

· 
Over 1 year work experience preferred including prior Shared Services/BPO and/or HR Operations experience

· 
Good communication, interpersonal skills and customer orientation; works effectively with others

· 
Command of spoken and writtenKoreanand English

· 
Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job

· 
Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities

· 
Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions

· 
Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements

· 
Good keyboarding and data entry skills

· 
Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus

Responsibilities:
· 
Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures

· 
Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed

· 
Ensures all new process updates are incorporated while processing transactions

· 
Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines

· 
Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor

· 
Responds to emails and enquires in a timely manner

· 
Prepares and contributes to reporting as directed

· 
Actively participates and completes the performance management and development plan activities

· 
Identifies potential areas for process improvements and makes recommendations to Supervisor

· 
Assists with GSS initiatives and other projects as assigned

· 
Ensures GSS organizational policies and processes are followed

 
Requirements:
· 
College graduate

· 
Good oral and writtenKorean&Englishskills

· 
Over 1 year work experience preferred including prior Shared Services/BPO and/or HR Operations experience

· 
Good communication, interpersonal skills and customer orientation; works effectively with others

· 
Command of spoken and writtenKoreanand English

· 
Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job

· 
Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities

· 
Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions

· 
Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements

· 
Good keyboarding and data entry skills

· 
Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus

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