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Offers “Ernst & Young”

days ago Ernst & Young

DL-GSS-Enablement Service-TSS-L&D-Japanese-Associate

  • Internship
  • Dalian, CHINA
  • Energy / Materials / Mechanics

Job description



Responsibilities:
·
Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures

·
Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed

·
Ensures all new process updates are incorporated while processing transactions

·
Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines

·
Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor

·
Responds to emails and enquires in a timely manner

·
Prepares and contributes to reporting as directed

·
Actively participates and completes the performance management and development plan activities

·
Identifies potential areas for process improvements and makes recommendations to Supervisor

·
Assists with GSS initiatives and other projects as assigned

·
Ensures GSS organizational policies and processes are followed


Requirements:
·
College graduate

·
Good oral and written Japanese skills, good written English skills;

·
Over 5 years work experience preferred including prior Shared Services/BPO and/or HR Operations experience

·
Good communication, interpersonal skills and customer orientation; works effectively with others

·
Command of spoken and written Japanese, English;

·
Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job

·
Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities

·
Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions

·
Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements

·
Good keyboarding and data entry skills

·
Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus

Responsibilities:
·
Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures

·
Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed

·
Ensures all new process updates are incorporated while processing transactions

·
Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines

·
Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor

·
Responds to emails and enquires in a timely manner

·
Prepares and contributes to reporting as directed

·
Actively participates and completes the performance management and development plan activities

·
Identifies potential areas for process improvements and makes recommendations to Supervisor

·
Assists with GSS initiatives and other projects as assigned

·
Ensures GSS organizational policies and processes are followed


Requirements:
·
College graduate

·
Good oral and written Japanese skills, good written English skills;

·
Over 5 years work experience preferred including prior Shared Services/BPO and/or HR Operations experience

·
Good communication, interpersonal skills and customer orientation; works effectively with others

·
Command of spoken and written Japanese, English;

·
Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job

·
Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities

·
Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions

·
Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements

·
Good keyboarding and data entry skills

·
Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus