BCG_OperationsEM_Associate

Job description

Job Title: Associate (Experience Management)

 

Job Description:

To ensure effective resource scheduling on scheduling tools (ARMS/Retain), considering resource management guidelines, processes and protocols.

Key responsibilities:
 
·  Timely updation of resource schedules on scheduling tools (ARMS/Retain)
·  Timely review and resolution of scheduling conflicts.
·  Proactive review of resource availability /resource requirements.
·  Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT.
·  Optimization of resource utilization through effective schedule management.
·  Basic reporting and analysis.

Knowledge/Skillsets:
 
·  Graduates with 0-1 year of relevant resource management/workforce management experience.
·  Non-resource management professionals with 1 year of general work experience in any field of work, that display required skillset competencies can also be hired as Associate in resource management team.

Competencies/Skills:

·  Good verbal and written communication skills.
·  Basic knowledge of MS Excel.
·  Excellent teaming and interpersonal skills.
·  Positive attitude and ability to excel under tight timelines.
·  Experience on workforce management concepts, resource deployment and scheduling will be preferred.