Retail Operations Analyst I (Billing) (2771)

Job description

At ENGIE North America, innovation and excellence create a platform for growth. We have a range of businesses in the United States and Canada, including clean power generation, cogeneration, and energy storage; retail energy sales; and comprehensive services to help customers run their facilities more efficiently and optimize energy and other resource use and expense. Nearly 100 percent of our power generation portfolio is low carbon or renewable. Globally, ENGIE is the largest independent power producer and energy efficiency services provider in the world, with operations in 70 countries employing 150,000 people, including 1,000 researchers in 11 R&D centers.

We are looking for talented and motivated individuals to create the future of energy and customer solutions. Join a rewarding and flexible work environment that encourages innovation and creativity to help customers meet their energy challenges today and in the future.

The Role: Retail Operations Analyst I (Billing)

Purpose
The Billing Resolutions Analyst will be responsible for, but not limited to, learning and supporting the products we sell and the ability to troubleshoot and resolve customer concerns that impact billing accuracy. The Analyst will be exposed to and be expected to contribute to key billing functions within independent and cross functional team projects. The analyst role should be capable of working with our third party vendors, both independently and in a team environment as needed, to provide best in class customer service for our internal and external customers.

Location/Department
Houston/Retail

Status
Non-Exempt

Essential Job Functions
·  Monitor and work internal Unbilled reporting to ensure accurate and timely billing for ENGIE's Retail C&I customers.
·  Act as a main point of contact to research and resolve billing disputes and provide timely resolution on any issues.
·  Apply business judgement in dealing with customer issues, billing problems, and data requests.
·  Update and review daily reporting to support several internal daily operational processes.
·  Assist in gathering requirements and QA testing for new development on projects designed to improve billing, customer experience and reporting.
·  Implement new measures to improve quality control process for outgoing invoices.
·  Provide cross-functional support to peers and departments to develop best in class end-to-end delivery processes.
·  Maintain open lines of communication with Compliance group to assure all Business Control regulatory and internal requirements are met / exceeded.
·  Achieve excellence by delivering on key performance indicators (KPI's).
·  Train new team members and constantly review the training materials to ensure these documents are updated and relevant.
·  Other duties as assigned.

Requirements

·  Strong knowledge of retail energy operations, procedures, and regulatory standards.
·  Independent thinker.
·  Excellent verbal and written communication skills.
·  Detail oriented and strong follow-up skills.
·  High degree of reliability and strong ethics.
·  Productive and efficient, with fast turn-around.
·  Ability to use multiple data systems.
·  Team player with ability to work well with others.
·  Advanced PC skills, including MS Office Suite.
·  Ability to meet highest attendance requirements.
·  Complies with all ENGIE policies and procedures.
·  Carries out other duties as assigned.

Essential Physical Abilities

·  Ability to meet highest attendance requirements
·  Ability to communicate effectively, both written and verbally.
·  Ability to handle multiple assignments on a timely basis with a high degree of accuracy.
·  Ability to use personal computer, calculator, etc.
·  Could involve lifting up to 20 lbs.

Education/Experience

·  Bachelor's degree in Business or related field
·  0-2 years of analytical experience in a business environment.
·  Direct billing experience highly preferred.
·  Billing or ops experience in multiple markets preferred.
·  Experience with SQL, macros, MS Access preferred.

Working Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

For this role you must have authorization to work in the United States. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information or any other legally protected status.

This job advertisement is supported by the ENGIE Talent Acquisition team. Agency involvement is not required. All related inquires must be done to the Talent Acquisition team, not direct to ENGIE North America Managers.

Additional Information
·  Posting Date: Jan 31, 2020