IT Apprentice (Desktop)
Newcastle (Tyne and Wear)
Job description
ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.
We enable customers to embrace a lower carbon, more efficient and increasingly digital world. Our customers benefit from our energy efficient and smart building solutions, the provision of effective and innovative services, the transformation of neighbourhoods through regeneration projects, and the supply of reliable, flexible and renewable energy.
ENGIE improves lives through better living and working environments. We help to balance performance with responsibility, enabling progress in a harmonious way.
Globally, the ENGIE Group employs 160,000 people worldwide and achieved revenues of €60.6 billion in 2018.
ENGIE are recruiting for an IT Apprentice (Desktop) to be based in Newcastle. This is a temporary full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.
General Overview:
The IT apprentice will work towards a Level 3 qualification in IT whilst gaining practical work experience over 12 months
Main Responsibilities/Duties Include:
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Assist in the management of email, internet, filtering and corporate files from a security point of view.
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Diagnose and resolve IT issues, problems, ensuring that account is taken of agreed levels of service and the need for quality, security, availability and safety.
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Assist and advice users in making more effective use of ICT services, investigating problems to diagnose underlying causes and helping users at all levels.
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Identifying and resolving incidents within agreed SLAs.
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Assistance with the execution of small-scale projects, actively participating in all phases.
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Responding to customers who contact the service via the ICT Helpdesk.
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Supporting the work carried out by the ICT Heldesk and Desktop Support Teams.
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Respect confidentiality and Data Protection principles at all times.
For more information about ENGIE please visit:http://www.engie.com/en/candidates-area/
Required Qualifications, Skills or Experience:
· Strong communication skills
· Able to deal with confidential information
· A demonstration of IT skills ability using: email, word processing and an awareness of spread sheets
· Strong ability to quickly understand user requirements and issues
· A keen interest and demonstrable passion for IT
For more information about ENGIE, please visit:
http://www.engie.com/en/candidates-area/
For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.
Additional Information
· Posting Date: Jan 9, 2020